Hi, I’m
Kayla Perry
Como
Summary
Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. One year of experience with nationwide airline services company, hoping to continue developing skills in aviation.
Overview
7
years of professional experience
1
Certification
Work History
Oceania Aviation Services
Ramp Agent
04.2022 - Current
Job overview
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Tracked flight schedules to promote on-time landings and avoid loading delays
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
McDonald's
Crew Member
02.2021 - Current
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Coles Supermarket
Customer Service Supervisor
09.2016 - 08.2022
Job overview
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Port Lincoln Racecourse
Bartender
11.2019 - 12.2021
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
OTR
Fuel Station Attendant
02.2019 - 01.2021
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
Education
University of South AustraliaAdelaide, SA
Bachelor of Human Movement
06.2027
University of South AustraliaAdelaide, SA
Foundation Studies
11.2021
University Overview
- 4.5 GPA
Port Lincoln High SchoolPort Lincoln, SA
High School Diploma
12.2016
Skills
- Dependable and Responsible
- Loading and Unloading
- Ramp Security
- Aircraft Servicing
- Problem Resolution
- Aircraft Tug Operation
Certification
Responsible Service of Alcohol (SA)
Airside Driving Authority (Adelaide Airport/Sydney Airport)
Valid Working with Children Check
Valid NDIS Check
Valid South Australian Police Check
Timeline
Ramp Agent
Oceania Aviation Services
04.2022 - Current
Crew Member
McDonald's
02.2021 - Current
Bartender
Port Lincoln Racecourse
11.2019 - 12.2021
Fuel Station Attendant
OTR
02.2019 - 01.2021
Customer Service Supervisor
Coles Supermarket
09.2016 - 08.2022
University of South Australia
Bachelor of Human Movement
University of South Australia
Foundation Studies
Port Lincoln High School
High School Diploma
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