Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Volunteer Work
Timeline
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Kayla Phelan

Melbourne,VIC

Summary

  • Graduated with First Class Honors with a Bachelor of Commerce.
  • Living in Australia for the year to experience new cultures and to grow personally.
  • Ample experience working in large, fast-paced, sales and marketing environments, such as Microsoft, and eager to continue my marketing career internationally.
  • Known for my positive, self-motivated, outgoing and sociable personality.


Overview

5
5
years of professional experience

Work History

Sales and Marketing Coordinator

Bova Gallery
10.2023 - Current
  • Implement an effective CRM system to manage relationships with high-end customers, ensuring personalized communication and targeted marketing efforts
  • Proactively identify and pursue opportunities to cross-sell and upsell, enhancing the overall customer experience and loyalty.
  • Manage and exceed monthly sale targets consistently by employing selling techniques and fostering long-term relationships with clients

Waitress

The Graduate Bar And Restaurant
09.2022 - 10.2023
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Greeted new customers, discussed specials, and took drink orders.

Marketing and Communications Intern

Microsoft
09.2021 - 09.2022
  • Became an ambassador for modern digital selling within the Irish Subsidiary and identified pipeline and marketing engagements within accounts that contributed to creating New Known Leads.
  • Increased Ireland's ranking of modern digital adoption to number one in Western Europe by increasing the usage of modern digital tools through social selling workshops,
  • Created a new initiative group in Ireland called the Elderly initiative and organised and hosted technology events to support elderly people by spreading awareness on how technology can impact their everyday life.
    Presented and led numerous on-site events including inspiring hundreds of school students as a guest speaker at Dream Space events and organised and hosted the 2022 intern graduation ceremony.

Retail Sales Associate

Cinders Shoe Heaven
08.2019 - 08.2020
  • Consistently met sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Promotional Brand Ambassador

Brand Tactics
01.2019 - 08.2019
  • Educated customers on product features and answered questions regarding product use.
  • Generated leads for the sales team through persuasive presentations and informative discussions.
  • Conducted consumer surveys and analyzed purchasing trends.

Education

Bachelor of Commerce -

University College of Dublin
09.2023

Loreto College Foxrock
05.2019

Skills

  • Presentation Skills
  • Customer Relationship Building
  • Content Creation Proficiency
  • Goal-oriented mindset
  • Excellent Verbal and Written Communication
  • Social Media Management

Accomplishments

  • Certified Open Water Scuba Diver after completing the PADI course last summer in Thailand while solo travelling.
    Completed my first half marathon in under two hours and participated in my first mini marathon in
    June for charity.
    UCD Advantage Award: recognising the skills, expertise, and valuable experiences | have gained through actively participating in extracurricular activities on and off campus.
  • Completed the Azure Fundamentals AZ-900 exam, received a Microsoft Verified Achievement for
    'Accessibility in Action' and earned my Sustainability badge
  • Excellent team player that has captained multiple hockey winning teams in numerous leagues.
    o Member of UCD Hockey Club 2019-2023
    o Member of Genesis Hockey Club for ten years 2008-2018.

Interests

  • Traveling
  • Running and going to the gym
  • Trying new things
  • Health and well-being podcasts
  • Attending festivals and concerts
  • Cooking and baking

Volunteer Work

  • Currently training for a half marathon for the Enda Dolan Foundation
  • Completed the Great Pink Run for Breast Cancer in September.
  • Ran my first half marathon in May and raised €930 of my €500 target within one week for Focus Ireland.
  • Participated in Microsoft's Month of Code by teaching two sessions to both 5th and 6th classes to discuss and demonstrate how technology and coding can help combat global warming
  • Organised a charity event inspired by 'Freezbruary, setting up a GoFundMe Page in aid of Pieta House and Alone Ireland. Exceeded my goal in only the first three days by raising over €1,000
  • Annually help out at the Sporting Proud triathlon in aid of LauraLynn and Jigsaw Ireland.
  • Volunteer Staff at LauraLynn during transition year.

Timeline

Sales and Marketing Coordinator

Bova Gallery
10.2023 - Current

Waitress

The Graduate Bar And Restaurant
09.2022 - 10.2023

Marketing and Communications Intern

Microsoft
09.2021 - 09.2022

Retail Sales Associate

Cinders Shoe Heaven
08.2019 - 08.2020

Promotional Brand Ambassador

Brand Tactics
01.2019 - 08.2019

Bachelor of Commerce -

University College of Dublin

Loreto College Foxrock

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Kayla Phelan