Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Powell-Smith

Melton,VIC

Summary

Attentive and organised with experience in restaurant/ hospitality environments. Experienced in customer service etiquette. Trained in POS systems and handling cash. Skilled in maintaining speed and efficiency under high-pressure times. Extremely reliable for identifying and solving problems. Willingness to take on responsibility to achieve team goals.

Overview

2
2
years of professional experience

Work History

Waitress

Ms. Peacock
02.2023 - 07.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Crew Member

McDonald's
01.2021 - 02.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Bachelor of Law/ Bachelor of Global Studies - Law (Pre-Law)

Australian Catholic University
Melbourne, VIC
12.2026

Skills

  • Customer Service
  • Methodical and Perfectionistic Work Ethic
  • Stock Taking Knowledge
  • Order Accuracy
  • Dining Area Maintenance
  • Menu Recommendations
  • Cash Handling
  • Wine Knowledge
  • Hospitality Service Expertise
  • Performance Improvement

Timeline

Waitress

Ms. Peacock
02.2023 - 07.2023

Crew Member

McDonald's
01.2021 - 02.2021

Bachelor of Law/ Bachelor of Global Studies - Law (Pre-Law)

Australian Catholic University

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Kayla Powell-Smith