Kayla Rampling
Tweed Heads
Summary
Dynamic and adaptable professional with a rich background in customer-facing roles, notably at Tiger Airways. Excelled in creating positive experiences through exceptional communication and organizational skills. Proven track record in enhancing customer loyalty, demonstrating a unique blend of empathy and efficiency.
Overview
16
16
years of professional experience
Work History
Receptionist
Cotton and Rose Salon
01.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Events Team Member
Wakefield Trinity
01.2022 - 12.2023
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Delivered exceptional events tailored to client needs and preferences.
Bar Staff Member
Graziers
01.2018 - 01.2020
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Collaborated with team members to ensure smooth service during peak hours.
- Maintained a clean and organized bar area for an enjoyable customer experience.
Flight Attendant
Tiger Airways
01.2012 - 11.2013
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Retail Sales Associate
Bardot
12.2010 - 12.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Waitress
Rainbow Bay Surf Club Bar
01.2008 - 09.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
High School Certificate -
Palm Beach Currumbin State High School
Palm Beach, QLD2010
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Greeting and seating clients
Timeline
Receptionist
Cotton and Rose Salon
01.2023 - 01.2024
Events Team Member
Wakefield Trinity
01.2022 - 12.2023
Bar Staff Member
Graziers
01.2018 - 01.2020
Flight Attendant
Tiger Airways
01.2012 - 11.2013
Retail Sales Associate
Bardot
12.2010 - 12.2011
Waitress
Rainbow Bay Surf Club Bar
01.2008 - 09.2010
High School Certificate -
Palm Beach Currumbin State High School
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