KAYLA RAYNER

• Evaluated and recommended changes in rental pricing
• Monitored and renewed tenancy agreements
• Administered operations to handles the needs of renters across up to 120 properties
• Conduct open homes, private inspections, condition reports, routine inspections and exit inspections
• Process tenancy applications, and verified income, expenses and completed file tracking for all applicants
• Handled tenant complaints promptly and appropriately, whilst arranging tradespeople, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
• Fostered positive relationships with tenants and property owners, leading to high retention rates

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Achieved or exceeded company-defined sales quotas.

Please note: This is a casual position, on weekends only. This does not impact my ability to give my full time position my full effort and attention.

• Managed payroll operations for team of 15 employees
• Monitored timely receipt and reconciliation of rental payments
• Reconciled company credit cards, employee expenses and commissions
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements
• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
• All Property Management duties as mentioned in McKean McGregor Real Estate description

• Answering telephones and give information to callers, take messages, or transfer calls to the appropriate individuals
• Compute sales prices, total purchases and receive and process cash, credit, cheque and online payments
• Maintain knowledge of policies regarding payment and exchanges, and security practices
• Watch for and recognise security risks and thefts, and know how to prevent or handle these situations
• Ticket, arrange and display merchandise to promote sales

• Facilitated new client onboarding processes and investment account setup
• Improved efficiency in the office by automating routine tasks such as appointment scheduling and document management
• Monitored accounts regularly to ensure accuracy in reporting while identifying potential discrepancies or issues that required resolution.
• Performed due diligence and valuation processes.
• Implementation of Statements of Advice prepared by Financial Advisers
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.