KAYLA RIDLEY
Zillmere,QLD
Summary
Friendly young person with a positive attitude, exceptional customer service and a passion for hospitality and retail. I have acquired a Certificate III in Hospitality, my RSA and Covid Safe Certificate, and am fully vaccinated.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Barista, Waitress
The Coffee Club Cairns Central
03.2021 - 12.2021
- Prepared and served espresso coffee, tea, various cold beverages and food
- Maintained cleanliness of workplace, regularly cleaning and sanitising all work areas, equipment, espresso machines, ensured sufficient FIFO (refilling and rotating stock)
- Opened and closed the cafe, including closing down espresso machines, organising stock and general cleaning
- Served customers in a friendly manner, memorized orders for regular customers to build rapport and increase brand loyalty, as well as upselling, promoting menu items
- Processed payments at till with both cash and eftpos
- Served food and beverages to customers at tables, regularly clearing, sanitising and resetting floor
- Trained new baristas, visually instructed types of drinks, espresso extraction, milk steaming, latte art, etc
Taco Bell Cairns
02.2021 - 09.2021
- Prepared and served food in a fast paced environment
- Served customers in a friendly, yet efficient manner at the front counter and drive-thru
- Processed payments at till with both cash and eftpos
- Opened and closed the store, which included cleaning of floor, food equipment, etc
Barista, Cashier
TAFE Tropics Cafe
02.2021 - 07.2021
- Prepared and served espresso coffee, various cold beverages and food
- Upselled and promoted daily specials, provided recommendations
- Maintained a clean and organised cafe, regularly cleaning and sanitizing all work areas
- Opened and closed cafe, including closing down espresso machines, organising stock and general cleaning
- Served customers in a friendly manner at front counter
- Processed payments at till with both cash and eftpos
Barista, Bartender, Food and Beverage Attendant
TAFE Tropics Restaurant
02.2021 - 07.2021
- Welcomed guests in a friendly, professional manner
- Provided efficient table service in fine dining restaurant, explained and recommended dishes and beverages
- Tended to customers and resolved issues and complaints, resulting in customer satisfaction every time
- Prepared and served espresso coffee and alcoholic and non alcoholic beverages
Education
N/A -
Smithfield State High School
Obrien Rd, Smithfield QLD 4878 01.2018 - 01.2020
Certificate III in Hospitality -
TAFE Cairns
Gatton, Newton, Eureka And, Wilkinson St, Manunda 01.2021 - 07.2021
Skills
Beverage preparation
Point of sale operation
Coffee machinery
Exceptional customer service
Stocking and replenishing
Opening and closing duties
Sales expertise
Timeline
Barista, Waitress
The Coffee Club Cairns Central
03.2021 - 12.2021
Taco Bell Cairns
02.2021 - 09.2021
Barista, Cashier
TAFE Tropics Cafe
02.2021 - 07.2021
Barista, Bartender, Food and Beverage Attendant
TAFE Tropics Restaurant
02.2021 - 07.2021
Certificate III in Hospitality -
TAFE Cairns
01.2021 - 07.2021
N/A -
Smithfield State High School
01.2018 - 01.2020