Kayla Rozakeas

Administrative Assistant / Office Administrator / Reception

• Efficiently managed all incoming and outgoing correspondence, including mail distribution, courier services, faxes, and photocopying.
• Professionally handled high volumes of incoming calls; took accurate messages and directed calls to appropriate departments or staff.
• Performed accurate and timely data entry into various computer systems and databases.
• Maintained a structured and confidential filing system in accordance with company policies and data protection standards.
• Monitored office supply levels; placed and tracked orders to ensure availability of necessary materials.
• Provided exceptional front-desk and customer service support to internal team members and external clients.
• Greeted and assisted visitors; verified identification and managed visitor logs for building access control.
• Organized travel and accommodation arrangements for staff, including flights, hotels, and transportation.
• Scheduled and coordinated meetings and appointments for senior management.
• Supported general office operations by typing correspondence, scanning documents, and maintaining electronic and paper filing systems.
• Liaised with external vendors for office equipment maintenance and repair services.
• Assisted with various administrative projects and special tasks assigned by management.
• Hosted multiple Flinders Gate monthly events.

• Assisted with training of junior hairdressers and provided guidance in customer service techniques.
• Helped build relationships with new customers by providing exceptional customer service.
• Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
• Kept notes listing preferences and services provided to clients for quick reference.
• Conducted regular maintenance checks on equipment used during treatments.
• Maintained professional appearance standards at all times while.
• Attended training sessions or workshops as required by management or regulatory bodies.