Kayla Seppanen
Munbilla,QLD
Summary
Keep accounts accurate and current with diligent and methodical attention to all financial revenue and expenses. Structured Accounts/Finance officer driven to go above and beyond to exceed goals and lead teams to meet objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Accounts and Finance Officer, Admin 2IC
Sensational Healing Allied Health
Ripley, QLD
01.2020 - Current
- Cliniko, PRODA, Office365, Xero Programs and software
- Performed bank reconciliations on a regular basis.
- Responded promptly to customer queries related to their accounts.
- Employment Hero/Swag programs
- Payroll, timesheet management, leave calendars
- Weekly Revenue Reporting and KPI monitoring
- Interpret revenue reports and KPIs to graphs
- Accounts Payable and Receivable
- Staff Reimbursement Designing and Collaborating Spreadsheets Processing Financial transactions and reporting End of month reconciliation
- NDIS Accounts and Service Agreements NDIS and Private outstanding accounts
- Processing daily Invoicing Monitoring fund levels for NDIS participants Customer/Client Care Scheduling Therapist Liaison Reconciling bank and PRODA payments Daily lodgments of claims for NDIS and PRODA Monitoring and reporting Price Guide and government aware of changes for pricing and invoicing
- Staff Training and HR management
- Policy and Procedure collaboration
- Operations meeting and leading team meetings in finance.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Maintained accurate records related to personnel files, payroll, inventory, budgeting.
- Developed strategies for improving operational efficiency while reducing costs.
- Assisted in developing organizational structures that optimized job responsibilities.
- Implemented new technologies as needed to enhance productivity levels in the workplace.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
- Audited company's legal documents to verify compliant policies and procedures.
- Prepared P&L reports and financial statements for review by management.
Practice Manager
Tranquility dentistry
06.2019 - 01.2020
- Ultimo Software Timesheets
- Staff Training Accounts Payable and Receivable
- Ordering Reception Client Care
- Radiology.
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Ordered supplies needed and kept tabs on inventory levels.
- Explained policies, procedures and services to patients.
Senior Dental Assistant
Queensland Health
07.2018
- Lead and manage dental team Operationally responsible for dental team Educate and Guide team Monitor standard operating procedures Conduct rostering and fill unplanned leave Communicate and consult with higher management Contribute to my team, fill in other positions when required Making on the spot decisions when required Create a harmonious team environment
Casual Dental Assistant
Springfield Lakes Dental
07.2018 - 02.2018
- Experience available on request
Medical Personal Assistant (Mat Contract)
Radiation Oncology
01.2018 - 05.2017
- Oncology PA Reception Duties Daily Invoices and Payments Customer Care
Practice Manager
Ken Gover Dental
01.2017 - 05.2017
- Accounts Payable and Receivable Client Care
Casual Dental Assistant
Various
10.2015 - 01.2017
Workshop Admin (Contract)
LinCon Hire & Sales
02.2015 - 09.2015
- Job and Insurance Costings Accounts Receivable Date entry & Timesheets Further upon request
Office Manager
Biglift Cranes
10.2014 - 02.2015
Senior Flight Attendant
Virgin Australia
06.2012 - 10.2014
Education
TAFE QLD
Skills
- Mentoring and Leading
- Work Coordination
- Budgeting and finance
- Information Verification
- Reporting and documentation
- Bank Reconciliation
- Debt management
- Account Reconciliation
- Purchase Order Management
- Auditing procedures
- Cash Flow Management
- Payroll Processing
- Financial statement preparation
- Internal Auditing
- General ledger entry
- Accounts receivable and payable
References
References available upon request.
Timeline
Accounts and Finance Officer, Admin 2IC
Sensational Healing Allied Health
01.2020 - Current
Practice Manager
Tranquility dentistry
06.2019 - 01.2020
Senior Dental Assistant
Queensland Health
07.2018
Casual Dental Assistant
Springfield Lakes Dental
07.2018 - 02.2018
Medical Personal Assistant (Mat Contract)
Radiation Oncology
01.2018 - 05.2017
Practice Manager
Ken Gover Dental
01.2017 - 05.2017
Casual Dental Assistant
Various
10.2015 - 01.2017
Workshop Admin (Contract)
LinCon Hire & Sales
02.2015 - 09.2015
Office Manager
Biglift Cranes
10.2014 - 02.2015
Senior Flight Attendant
Virgin Australia
06.2012 - 10.2014
TAFE QLD
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