Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Sim

Warwick,Australia

Summary

Reliable and motivated BSc Psychology student with strong communication, organizational, and customer service skills. Experienced in managing schedules, handling inquiries, and maintaining accurate records with attention to detail. Adaptable and empathetic, able to work effectively in fast-paced environments while engaging respectfully with diverse customers. Skilled at problem-solving, teamwork, and delivering high standards of service. Seeking to contribute energy, efficiency, and a customer-focused approach to a dynamic retail environment.

Overview

4
4
years of professional experience

Work History

Kitchen Assistant and Server

Akooramak Care of Older Persons
Warwick, Australia
08.2025 - Current

Prepared meals for elderly residents, ensuring dietary requirements and preferences were met.

Supported elderly residents with meals, practicing empathy, patience, and active listening in daily interactions.

Observed and responded to residents’ nonverbal cues, strengthening skills in observation and communication.
Collaborated with care staff to ensure that residents' needs were met.

Team Member

Pizza Hut
Warwick, Australia
06.2025 - Current

Supported inventory tracking by organizing stock and minimizing waste.

Executed promotional displays to enhance product visibility and sales.

Trained new team members using approved training materials and information.

Keeping shelves well-stocked and tidy.

Social Media Officer

PaperBlossomsByDela
Accra, Ghana
09.2022 - 04.2025

Responded to customer queries with sensitivity and clear communication, reflecting skills in managing diverse personalities. Developed observational skills by analyzing customer engagement patterns and tailoring responses.
Practiced confidentiality and ethical responsibility when handling customer information online.

Team Member

SaladFarmGH
Accra, Ghana
01.2022 - 12.2024

Adapted to changing tasks and responsibilities in a fast-paced environment.

Maintained accurate records, reflecting attention to detail, and accountability.
Used problem-solving strategies to manage stock and customer requests effectively.
Assisted in preparing and cooking menu items to meet quality standards.

Provided assistance in managing online orders and delivery coordination.

Education

BSc - Psychology

UniSQ
Towoomba, QLD
07-2028

Skills

Effective communication and active listening

Problem-solving and conflict resolution

Time management and organization

Customer service

Inventory monitoring

References

References available upon request.

Timeline

Kitchen Assistant and Server

Akooramak Care of Older Persons
08.2025 - Current

Team Member

Pizza Hut
06.2025 - Current

Social Media Officer

PaperBlossomsByDela
09.2022 - 04.2025

Team Member

SaladFarmGH
01.2022 - 12.2024

BSc - Psychology

UniSQ
Kayla Sim