Sales Associate
The Cheesecake Shop
- Arranged displays to captivate customers and showcase featured products.
- Built a personal relationships with each customer to ensure ongoing business and returning customers.
- Authorised to perform returns, exchanges and refunds in accordance with store policy.
- Maintained a calm demeanour and professionally dealt with issues in busy, high-stress situations.
- Mentored junior team members, promoting individual development and a smoother running of the store.
- Trusted to open and manage the daily running of the store and resolve conflict for 4 months while the store owner was on leave, which led to a change in my position, creating opportunities to display my leadership within the team.
- Handled escalated calls efficiently, passionate to find a satisfactory solution for both customers and the company.
- Exceeded performance expectations consistently, earning recognition as a top performer within the team.
