Kayla Tepania
Ripley
Summary
Hospitality and film crew professional with 8+ years of experience in team leadership and customer service. Highly motivated and always seeking new challenges, excelling in professional and personal environments. Natural talent for customer service and communication, delivering exceptional results and ensuring customer satisfaction. Comfortable and adaptable working independently or as part of a team. I gained valuable experience in a foreign culture and work environment through internship in the United States. Passionate about fostering positive environments. Constantly seeking opportunities to improve and expand skillset, eager to contribute to personal and business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trustee Board Member
Eastern Screen Alliance
03.2023 - 12.2025
- Led strategic board initiatives and governance oversight, driving sustainable growth through policy development and stakeholder engagement.
- Fostered partnerships with community stakeholders. Implementing inclusive governance practices and strengthening organisational representation.
- Orchestrated cross-functional partnerships and community outreach programmes.
- Strengthening institutional relationships and expanding regional influence.
- Diversity and inclusion policies to foster a supportive environment.
- Evaluated financial reports for informed decision-making and risk management.
- Engaged in policy discussions to ensure compliance and best practices.
Senior Barista
St Martha's
07.2024 - 12.2024
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
- Implemented quality control measures for consistently high-quality beverages served every time.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Collaborated closely with team members to boost productivity during peak hours.
Senior Supervisor
St Georges Restaurant
06.2022 - 06.2023
- Managed events, ensuring seamless execution and guest satisfaction.
- Coordinated workflow processes to support project completion and meet deadlines.
- Facilitated cross departmental communication between kitchen and service teams, fostering a collaborative environment and swift conflict resolution.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Maximized personal competency through continuous professional development.
- Mentored junior team members for accelerated professional growth and skill development.
- Assessed problems and conflicts and resolved independently.
- Identified underperforming areas and implemented effective process improvements.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
Administrator
PORSE Education & Training
05.2021 - 05.2022
- As a person who is always looking to upskill and gain broader experience, I took a contract offer with the PORSE Education and Training team to support their growing market in the STAR & Gateway within colleges throughout New Zealand and to manage the lead admin tasks for their For Life study programme
- This contract was to assist with defining resources and processes within the wider team
- Now that the contract has come to an end it is time for me to embark on my next role
- Main tasks performed:
- Completing registers for Incredible Years Teachers, Incredible Years Autism and Incredible Beginnings courses delivered on behalf of the Ministry of Education
- Processing paperwork for the above courses
- Preparing invoices
- Creating sales orders
- Pick, pack and dispatch of orders as requested by schools
- Greeting all customers with a warm and friendly welcome
- Team meetings via zoom
- Time management
- Going the extra mile
- Social Media content writing and management
Café Assistant | Production Assistant
Holly Bacon
03.2020 - 05.2021
Maître D | Bar maid
The Rock Rolleston
10.2018 - 02.2020
Cafe assistant | supervisor
Golf Lands Hastings
02.2018 - 09.2018
Head Hostess
The Broadmoor
06.2017 - 12.2017
- Company Overview: Colorado Springs, USA
- Colorado Springs, USA
Education
Creative Practice - Screen Production
Eastern Institute of Technology
Napier, NZ12-2024
Diploma - Travel and Tourism Management
The New Zealand School of Tourism
06.2016
Skills
- Service Excellence
- Administrative Support
- Client Relationship Management
- Inventory Oversight
- Order Processing and Fulfillment
- Cash Transactions Handling
- Accurate Data Entry
- Effective Communication
- Effective Team Leadership
- Effective Issue Resolution
- Proficient in Computer Applications
- Clear Oral and Written Skills
- Effective Problem Solving
- Time management
- Effective Task Delegation
- Collaborative Team Development
- Staff training
- Excellent grooming
- Food Service Leadership
- Employee Roster Management
Certification
- Bachelors Degree of Creative Practice in Screen Production - Level 7
- The Accor hotel group specialist certificate
- Tourism, Travel and Airline industry certificate
- New Zealand certificate in Tourism Management - Level 5 Diploma
- New Zealand certificate in Tourism Level 4 - Conference and Events
- New Zealand certificate in Tourism Level 3 with strands of Aviation Travel Experience
Travelexperience
- USA, Colorado Springs
- ASIA, China, Singapore, 2015
- Europe, Holland, Germany, Italy, Spain, France, 2015
- Australia, 2006, 2013, 2019, 2023
Timeline
Senior Barista
St Martha's
07.2024 - 12.2024
Trustee Board Member
Eastern Screen Alliance
03.2023 - 12.2025
Senior Supervisor
St Georges Restaurant
06.2022 - 06.2023
Administrator
PORSE Education & Training
05.2021 - 05.2022
Café Assistant | Production Assistant
Holly Bacon
03.2020 - 05.2021
Maître D | Bar maid
The Rock Rolleston
10.2018 - 02.2020
Cafe assistant | supervisor
Golf Lands Hastings
02.2018 - 09.2018
Head Hostess
The Broadmoor
06.2017 - 12.2017
Diploma - Travel and Tourism Management
The New Zealand School of Tourism
Creative Practice - Screen Production
Eastern Institute of Technology
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