Kayla Thomas
Summary
Offering a friendly and professional demeanour, ready to learn and excel in a dynamic environment. Brings understanding of effective communication skills, coupled with ability to quickly adapt to new tasks. Ready to use and develop my skills in my next role. Open to new opportunities and learning something new.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Multisport Officer
Koya Aboriginal Corporation
03.2023 - 12.2024
- Coordinate multi-sport activities, enhancing community engagement and participation.
- Facilitate health and wellbeing workshops, fostering collaboration and healthy habits among participants.
- Facilitate health and wellbeing workshops, fostering collaboration and healthy habits among participants
- Implemented targeted outreach initiatives, significantly increasing program enrolment and participation.
- Implemented targeted outreach initiatives, significantly increasing program enrolment and participation
- Collaborated with local schools to create sustainable sports partnerships and mentorship opportunities.
Front of House Staff
Rambla on Swan
03.2022 - 12.2022
- Utilized POS system to receive and process food and beverage orders.
- Established welcoming atmosphere by greeting each guest warmly.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Restaurant Supervisor
Lime303
12.2021 - 01.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
Education
High School Diploma -
Albany Senior High School
Albany, WA11-2019
Skills
- Work coordination
- Innovation and creativity
- Cultural awareness
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Food running
- Team collaboration
Certification
- Responsible Service of Alcohol
- Management of a Licensed Premise
Timeline
Multisport Officer
Koya Aboriginal Corporation
03.2023 - 12.2024
Front of House Staff
Rambla on Swan
03.2022 - 12.2022
Restaurant Supervisor
Lime303
12.2021 - 01.2022
- Responsible Service of Alcohol
- Management of a Licensed Premise
High School Diploma -
Albany Senior High School
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