Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Halter

Upper Coomera

Summary

Developed strong analytical and customer service skills within fast-paced insurance environment. Proficient in evaluating claims, resolving disputes, and maintaining accurate records. Seeking to transition into new field, leveraging these skills to contribute effectively in different professional domain.

Overview

8
8
years of professional experience

Work History

Insurance Claims Specialist

ClaimsCo
11.2023 - Current
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
  • Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.

Loss Adjuster

Crawford and Company
08.2021 - 11.2023
  • Provided exceptional customer service during stressful events, demonstrating empathy and understanding towards clients'' concerns.
  • Conducted thorough field investigations for accurate assessment of property damages and loss valuations.
  • Interpreted policy language accurately, ensuring appropriate coverage determination for each claim scenario.
  • Developed comprehensive reports detailing claim findings, supporting efficient decision-making processes.
  • Collaborated with various departments to resolve discrepancies and expedite claim settlements.

Property Manager

Burleigh Property Sales
08.2020 - 08.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Office Administrator / Property Manager

Blink Property
09.2016 - 08.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Education

High School Diploma -

Ormeau Woods State High School
Ormeau, QLD
11-2014

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Policy review
  • Decision-making
  • Coverage determination

Timeline

Insurance Claims Specialist

ClaimsCo
11.2023 - Current

Loss Adjuster

Crawford and Company
08.2021 - 11.2023

Property Manager

Burleigh Property Sales
08.2020 - 08.2021

Office Administrator / Property Manager

Blink Property
09.2016 - 08.2020

High School Diploma -

Ormeau Woods State High School

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Kayla Halter