Kayla Vernon
Cootamundra,Australia
Summary
To utilise my skills professionally for the mutual benefit of myself and my employer. Achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
19
19
years of professional experience
Work History
Deli Clerk
Woolworths
03.2023 - 09.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Customer Service Cashier
Bws
11.2019 - 08.2022
- Fostered a team-oriented atmosphere among staff through effective communication and leadership techniques.
- Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
- Maintained compliance with local regulations regarding alcohol sales, contributing to the store''s excellent reputation in the community.
- Managed daily operations including opening/closing procedures, cash handling, and overall store appearance.
- .Ensured the cleanliness of all areas within the liquor department by implementing routine cleaning schedules.
- Resolved customer issues promptly, fostering a positive shopping experience and building brand loyalty.
- Resolved customer complaints involving food or beverage quality and service.
- Complied with health and safety regulations.
Meter Reader
Skilltech
04.2019 - 11.2019
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Provided valuable feedback to improve internal processes, leading to more streamlined methods for gathering utility data.
- Achieved excellent customer service ratings by quickly responding to inquiries regarding billing concerns or meter access procedures.
- Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.
- Utilize GPS technology to locate customers accurately and avoid delays.
Labourer
Teys (Cargill)
01.2017 - 09.2018
- Packing of meat products to the correct requirements
- Knife hand and labourer work
- Improved worksite efficiency by maintaining clean and organized work areas.
Food and Beverage Worker
Michel's Pattisserie
01.2005 - 07.2005
- Customer service
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Certificate 1111 In Vocational And Study Pathways - Iprowd
Tafe NSW
Kurri Kurri, NSW12.2023
First Aid - First Aid
Tafe
Cootamundra, NSW04.2023
Year 11 -
Shoalhaven Highschool
Nowra, NSW01.2005
Year 11 -
Dalby State Highschool
Dalby, QLD01.2004
Year 9 -
Oxley High School
Tamworth, NSW01.2003
Skills
- Customer service
- Cleaning and maintenance
- General Labourer
- Physically fit
- Reliable
- Hardworking
- Enthusiastic
- Can work in a team environment
- Loyal
Skillsandattributes
Customer service, Cleaning and maintenance, General Labourer, Physically fit, Reliable, Hardworking, Enthusiastic, Can work in a team environment, Loyal
References
- Tracey Duke, Personal 0498751256
- Brett Seckold, BWS manager 0402051499
- Deb Hescott, Tafe teacher, 0412658139
Timeline
Deli Clerk
Woolworths
03.2023 - 09.2023
Customer Service Cashier
Bws
11.2019 - 08.2022
Meter Reader
Skilltech
04.2019 - 11.2019
Labourer
Teys (Cargill)
01.2017 - 09.2018
Food and Beverage Worker
Michel's Pattisserie
01.2005 - 07.2005
Certificate 1111 In Vocational And Study Pathways - Iprowd
Tafe NSW
First Aid - First Aid
Tafe
Year 11 -
Shoalhaven Highschool
Year 11 -
Dalby State Highschool
Year 9 -
Oxley High School