Kayla Villarreal
Marsfield
Summary
I am a hardworking, organised, and highly motivated individual passionate about positively impacting the individuals around me. It excites me to be a part of a community whose passion is also in the sporting industry. With my sporting background, I deeply understand the importance of teamwork, dedication, and resilience, and I have extensive knowledge within the sporting industry. I excel in identifying problems and delivering quality solutions, understanding the importance of risk management, and well-developed verbal and written communication, and presentation skills. With a fun and enthusiastic nature, I am passionate about working in a client-facing role and excel in building excellent relationships with internal and external stakeholders.
Overview
4
4
years of professional experience
Work History
Care Manager & Client Care Coordinator
Home Instead
05.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Plan, case manage, coordinate, and review client needs. Managing multiple cases and deadlines efficiently.
- Formalizing service agreements with clients and families to onboard new clients.
- Documenting all interactions with clients, families, and stakeholders. Maintaining accurate and comprehensive records of client interactions and progress.
- Conduct face-to-face meetings with clients and families.
- Meet with prospective clients to understand their goals and needs.
- Conduct regular quality assurance visits to ensure high care standards.
- Assess changing needs and requirements for additional services.
- Strong verbal and written communication for effective interactions with clients, families, and allied health professionals.
- Stay updated on local resources and services to inform clients and families.
- Coordinate and plan Enhance Program events for clients, including venue hire.
- Field incoming phone calls and assist or distribute as needed.
- Using problem-solving skills to identify issues and develop appropriate solutions.
- Conduct administrative activities including fielding incoming enquiries, incoming emails, calls, venue hire, booking/ facilitating meetings and creating the client newsletter.
Disability Support Worker
Experience Life
10.2023 - 04.2024
- Assisting with Personal Care
- Manual transfers using the hoist, sara steady
- Community access
- Meal assisting
- Domestic assistance
- Mobility support
- Social Support
- Meal Prep
- PEG feeding
- Transportation for clients
- Working towards their individualised goals o Assisting with ADLs
Disability Support Worker
Hearth Support Service
08.2023 - 04.2024
- Assisting with Personal Care
- Manual transfers using the hoist, sara steady
- Community access
- Meal assisting
- Domestic assistance
- Mobility support
- Social Support
- Meal Prep
- PEG feeding
- Transportation for clients
- Working towards their individualised goals o Assisting with ADLs
Reception and Administration Assistant
JCA Land Consultants
11.2022 - 09.2023
- Being the first point of contact for clients face to face and over the phone for the business.
- Managing a High volume of calls and enquires
- Experience Processing invoices using MYOB software.
- Booking and processing client jobs and enquires to ensure they are handled correctly
- Promptly responding to client queries and emails to provide reassurance and assistance
- Managing supply and stock
- Ensuring the client waiting room/receptionist area is always presentable
- Carrying out general office and administration duties
- Ability to handle disgruntled clients in a calm manner
Retail Assistant
Ozmosis
11.2020 - 11.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Education
Diploma - Community Services
Diploma in Community Services
NSW Tafe07-2025
Skills
- Quick Learner
- Service Coordination
- Efficient time management
- Reliable
Qualificationsandeducation
- Working with Children Check
- NDIS Screening Check
- Police Check
- Valid Drivers License
- CPR & First Aid
- Manual Handling Certificate
- PEG Trained
Timeline
Care Manager & Client Care Coordinator
Home Instead
05.2024 - Current
Disability Support Worker
Experience Life
10.2023 - 04.2024
Disability Support Worker
Hearth Support Service
08.2023 - 04.2024
Reception and Administration Assistant
JCA Land Consultants
11.2022 - 09.2023
Retail Assistant
Ozmosis
11.2020 - 11.2022
Diploma - Community Services
Diploma in Community Services
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