Kayla Wade
Gold Coast,QLD
Summary
Upbeat, customer-focused Sales Associate with several years of experience in customer service environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Casual Sales Assistant
Shiels
Broadbeach , QLD
12.2024 - Current
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained the presentation and cleanliness of display cases and sales areas, ensuring products were showcased to reflect luxury standards.
- Delivered outstanding customer service by providing personalized assistance, product knowledge, and styling advice to create memorable shopping experiences.
- Handled high-value transactions with accuracy and care, ensuring secure payment processing and adherence to company protocols.
Server/ Fine Dining Food and Beverage Attendant
Ridgeway Group
Gold Coast, QLD
12.2024 - Current
- Delivered exceptional fine dining service by adhering to high hospitality standards, ensuring a refined guest experience.
- Maintained pristine table settings and service areas, ensuring cleanliness, proper tableware placement, and adherence to fine dining presentation standards.
- Enhanced the customer experience through proactive communication, anticipating guest needs, and addressing feedback with professionalism and care.
Food and Beverage Attendant
Schwartz Family co.
Surfers Paradise, QLD
03.2022 - Current
- Delivered exceptional customer service by providing a welcoming atmosphere, engaging with guests, and addressing inquiries to ensure a positive dining experience.
- Maintained high standards of cleanliness and organization across service areas, including coffee stations, bar counters, and dining spaces, ensuring compliance with health and safety regulations.
- Consistently prioritized customer satisfaction by promptly addressing feedback, resolving issues, and ensuring orders were accurate and timely.
- Skilled in preparing and serving a range of beverages, including expertly crafted coffees and mixed drinks, while upholding RSA standards.
Waitress/ Server
Marios Italian Restaurant
Broadbeach , QLD
03.2024 - 08.2024
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front of House Employee
McDonalds
Southport, QLD
09.2021 - 04.2022
- Delivered exceptional customer service by greeting guests, taking orders accurately, and ensuring customer satisfaction.
- Operated POS systems efficiently to process transactions and manage cash handling.
- Assisted with training new team members to uphold service standards and company policies.
Education
High School Diploma -
Southport State High School
Southport11-2024
Skills
- Cash handling
- Team support and assistance
- Upselling strategies
- Complex Problem-solving
- Team collaboration
- Relationship building
- Point of sale operation
- Visual merchandising
Timeline
Casual Sales Assistant
Shiels
12.2024 - Current
Server/ Fine Dining Food and Beverage Attendant
Ridgeway Group
12.2024 - Current
Waitress/ Server
Marios Italian Restaurant
03.2024 - 08.2024
Food and Beverage Attendant
Schwartz Family co.
03.2022 - Current
Front of House Employee
McDonalds
09.2021 - 04.2022
High School Diploma -
Southport State High School
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