Summary
Overview
Work History
Education
Skills
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Timeline
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Kayla Wallace

Dungog,NSW

Summary

Experienced retail (customer service) bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

11
11
years of professional experience

Work History

Customer Service Supervisor

Woolworths Supermarket
10.2019 - 05.2023

Front End Supervisor-

  • Assisting customers purchase groceries
  • Replacing shifts
  • Counting Tills
  • In charge of opening and closing the store
  • Daily paperwork
  • I also did 2 weeks as the relief Assistant Front End Manager

Grocery Team Member-

  • Replenishing shelves and freezers
  • Sales plan team member- setting up weekly sale items
  • Changing stock on hand/daily action centre tasks/assisting customers with items

Poultry Process Worker

Baiada Steggles
09.2018 - 08.2019
  • Poultry process line worker
  • Working in freezers
  • Stuffing/marinating chickens
  • Packing marinated chicken wings
  • Hanging chickens

Motel Receptionist

Country Comfort Motto Farm Motel
09.2014 - 11.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Taking bookings
  • Assisting customers in reasturant
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Child Care Worker

Bright Horizons Childcare
02.2013 - 08.2014
  • Developed healthy relationships with Number children to provide support and guidance in learning.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Taught children educational games to reinforce learning of alphabets and numbers.
  • Prepared and served nutritious and healthy meals and snacks.
  • Communicated with parents regarding child's behavior, daily activities, and concerns.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Child Care Worker

Tlc Early Learning Center
02.2012 - 08.2014
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Provided emotional support and guidance to children during difficult times.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Liaised with parents and guardians to discuss child progress.
  • Utilized positive reinforcement techniques to encourage good behavior.

Education

Year 10 High School Certificate -

Irrawang High School
Raymond Terrace, NSW

Certificate I-IV - Business Administration

Tighes Hill Tafe
Tighes Hill, NSW

Skills

  • P>Training and mentoring
  • P>Can work alone or as part of a team
  • P> trained
  • P>Energetic
  • P>I'm excellent in customer service (retail) roles
  • P>Punctual
  • P>Reliable
  • P>Very efficient with technology
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team building and leadership
  • Decision-making
  • Positive and constructive feedback
  • Work prioritization
  • Delegating work
  • Quality assurance

<Enter your own>

Title: Customer Service

Timeline

Customer Service Supervisor

Woolworths Supermarket
10.2019 - 05.2023

Poultry Process Worker

Baiada Steggles
09.2018 - 08.2019

Motel Receptionist

Country Comfort Motto Farm Motel
09.2014 - 11.2015

Child Care Worker

Bright Horizons Childcare
02.2013 - 08.2014

Child Care Worker

Tlc Early Learning Center
02.2012 - 08.2014

Year 10 High School Certificate -

Irrawang High School

Certificate I-IV - Business Administration

Tighes Hill Tafe
Kayla Wallace