Kayla Wildman
Toukley
Summary
Dynamic and results-driven professional with extensive experience in the hospitality sector, notably as a Supervisor at Cosmo Coffee. Proven expertise in cash handling and inventory management, coupled with strong problem-solving and communication skills. Successfully enhanced team performance and customer satisfaction through effective training and strategic promotions.
Overview
8
8
years of professional experience
Work History
Barista/Supervisor
Three Beans Cafe
Erina
12.2023 - 06.2024
- Secured money and prevented losses with register and cash handling controls.
- Scheduled and utilized employee resources to fulfill service demand levels.
- Increased profits with special offerings, seasonal changes and promotions.
- Achieved high inspection scores by managing food handling and safety procedures.
- Improved team performance, mentoring struggling workers to strengthen job skills and knowledge.
- Trained team to provide high quality service to guarantee customer satisfaction.
- Recommended improvements after analyzing service quality and customer feedback.
- Resolved errors and incidents through work review and monitoring.
Store Assistant
Aldi
Lake Haven
05.2023 - 12.2023
- Kept inventory fresh, moving obsolete products with clearance strategies to make way for new offerings.
- Monitored inventory levels to ensure adequate stock availability for customers.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained cleanliness and organization of store shelves and displays.
- Greeted customers upon entry, engaging them in friendly manner, creating welcoming environment.
- Participated in weekly team meetings to discuss sales strategies, upcoming promotions, and store performance metrics.
- Supported store management with diverse leadership and operations tasks.
- Conducted price checks for customers and teammates on request.
- Operated cash registers, handled payments, and issued receipts efficiently.
Temporary Receptionist/Administration Assistant
ELN FORD
Tuggerah
01.2023 - 05.2023
- Greeted visitors, handled check-ins, and provided general information in a professional manner.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained office supplies, managed staff calendars, and organized incoming/outgoing mail.
- Answered incoming calls, directed them appropriately, and took detailed messages.
- Delivered excellent customer service by addressing inquiries and resolving concerns promptly.
- Performed data entry tasks, ensuring accuracy and timely updates in internal systems.
- Scheduled appointments and coordinated meetings efficiently.
- Served as a communication hub for internal staff and external contacts.
Supervisor
Cosmo Coffee
Tuggerah
04.2021 - 02.2023
- Attended and contributed to regular managerial meetings.
- Delivered high quality training for new team members.
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Inspired teams using motivational leadership style.
- Executed daily opening and closing procedures to company standard.
- Tracked employee performance to determine areas of strength and improvement.
- Created positive work environment that fostered teamwork and encouraged open communication.
- Managed team schedules and delegated tasks to ensure efficiency.
- Developed strategies to achieve department goals within budgetary constraints.
Crew Member
Boost Juice
Tuggerah
02.2018 - 04.2021
- Delivered timely service and performed sanitation tasks.
- Cross-trained in multiple positions to assist during busy periods.
- Maintained high cleanliness and adhered to health code standards.
- Kept wait times low through fast order taking and payment processing.
- Personalized guest experiences, going extra mile to satisfy customer needs.
Crew Member
Mcdonalds
Wyong
06.2016 - 05.2018
- Filled up stations with cutlery, sauces and napkins.
- Displayed proper image to customers and adhered to company dress code and uniform standards.
- Prepared foods to menu standards, safety policies and company procedures.
- Supported various counter stations based on demand.
- Cross-trained in multiple positions to assist during busy periods.
- Kept wait times low through fast order taking and payment processing.
- Prepared hot, fresh food to meet brand standards.
- Cleaned, swept, and mopped food preparation and FOH areas.
- Delivered timely service and performed sanitation tasks.
- Trained new crew members on job responsibilities, company policies, and safety procedures.
Education
High School Diploma -
Wadalba Community High School
Wadalba, New South Wales05.2018
Skills
- Multitasking
- Problem-solving aptitude
- Excellent communication
- Reliability
- Critical thinking
- Self motivation
- Relationship building
- Organizational skills
- Time management
- Customer service
References
- Skye Jacobson, Cosmo Coffee Manager, 0452 517 072
- Jun Lu, Three Beans Cafe Director, 0405437979
Timeline
Barista/Supervisor
Three Beans Cafe
12.2023 - 06.2024
Store Assistant
Aldi
05.2023 - 12.2023
Temporary Receptionist/Administration Assistant
ELN FORD
01.2023 - 05.2023
Supervisor
Cosmo Coffee
04.2021 - 02.2023
Crew Member
Boost Juice
02.2018 - 04.2021
Crew Member
Mcdonalds
06.2016 - 05.2018
High School Diploma -
Wadalba Community High School