Kayla Williams-Crumpton
West Wodonga,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Westpac Group
03.2021 - 03.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
Education
Certificate III Print Communications No:3097 - undefined
Wodonga Tafe Victoria
Certificate IV in Design No. CUA - undefined
Wodonga Tafe Victoria
Certificate III in Business No. BBSB30115 - undefined
Wodonga Tafe Victoria
Skills
- Customer Relations
- Active Listening
- Adobe Systems Adobe Creative Cloud
- Customer Data Confidentiality
- Process Transactions
- Money Handling Abilities
- Time Management
- Administrative Support
- Microsoft Word
- Staff Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Imagination is the greatest weapon in the war against reality
Timeline
Customer Service Representative
Westpac Group
03.2021 - 03.2023
Certificate III Print Communications No:3097 - undefined
Wodonga Tafe Victoria
Certificate IV in Design No. CUA - undefined
Wodonga Tafe Victoria
Certificate III in Business No. BBSB30115 - undefined
Wodonga Tafe Victoria
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