Kayla Wilson

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Executed record filing system to improve document organization and management.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted in Sales and Accounting tasks .
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
• Assisted the Transport Department by contacting Customers to confirm collections.
• Assisted the Sales Reps by raising & pushing the Jobs through for scheduling.
• Raised New Customer accounts in Scope
• Managed multiple tasks and met time-sensitive deadlines.
• Handled assignments independently.

• Coordinated driver dispatch to accomplish daily delivery requirements.
• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Handled customer inquiries and suggestions courteously and professionally.

• Proccessing pickup and delivery paperwork - PODs.

• Training new staff

• Linehaul Payroll and other ADHOC Duties relating to Linehaul.

• Working alongside I.T team to add/ improve the usuage of our transport system.

• Investigating Customer issues/responding to calls and emails.

• Operating the weighbridge.

• Dispatching linehaul vehicles/Drivers ensuring all stages compliance is met prior to departure.

• Picked and packed order items.
• Followed orders precisely for correct items, sizes and quantities.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Used RF scanners to track orders and verify accuracy.
• Operated manual and electric pallet jacks to move merchandise.
• Verified proper labeling and identification on all orders before shipment.
• RF scanning
• Voice picking experience
• Data entry

• Pulled orders quickly to maintain demanding productivity goals.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Scanned packages and boxes and moved to loading dock for shipment.

• Printed labels, packaged boxes
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Scanned packages with RF scanner
• Labelling freight
• Putting away stock
• Stocktake
• Picking and packing items
• Wrapping pallets and staging freight for departure.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Cash handling
• Rostering shifts
• Stock taking
• Ordering stock