Kayla Aimee Boylan
Mandurah,WA
Summary
Customer service administrator with ten years of experience enhancing client satisfaction and optimizing service operations. Demonstrated ability to manage inquiries effectively and foster strong customer relationships. Committed to delivering high-quality service and supporting departmental goals across the organisation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administration Manager
Australian Venue Company
The Pen Mandurah | Cobblers Tavern , WA
07.2013 - Current
- Administration | Bookings, ordering, menus, data entry, invoicing, manage staff, cash handling, social media, budgeting, advertising & management responsibilities.
- Functions/Sales | Quoting, contract signing, invoicing, run schedules & managing bookings.
- Duty Manager | Monitor & report on revenue and cash flow, safe counts, running shifts, staff schedule, daily operations, training new hires, address customer issues & complaints, bookkeeping.
- Administration Services of Excellence AHA award winner 2024.
Beauty Therapist
Just You Beauty Salon
Karratha , WA
01.2010 - 12.2012
- Completed certificate III in beauty therapy.
- Excellence customer service.
- Booking and managing appointments.
- Balancing tills.
- Time Mangement.
- Personal beauty room and own cliental.
Student Teacher
Metro Modelling & Dance Academy
Mandurah , WA
01.2008 - 01.2010
- Assist in the conduct of classes as per metro modelling syllabus.
- Always attend classes with immaculate grooming and deportment.
- Establishing and maintaining professional relationships with students and parents.
Education
Halls Head College
Mandurah, WAMandurah Baptist College
Lakelands, WAMandurah Senior College
Mandurah, WAFashion, Textiles, Design & Technology
Bentley Tafe | Fashion, Textiles & Design
Bentley, WASouth Metropolitan TAFE | Beauty Therapy
Perth, WASkills
- Data entry
- Invoicing
- Staff management
- Budget management
- Customer service
- Contract negotiation
- Revenue reporting
- Problem solving
- Communication skills
- Human resources
- Customer engagement
- Hospitality and accommodation
- Customer relationship management
- Cash handling
- Revenue monitoring
- Conflict resolution
- Quality assurance
- Production leadership
- Event planning
Accomplishments
- AHA Award Winner 2024 | Administration Services of Excellence
Languages
English
Professional
Certification
- Certificate III Beauty Therapy
- Police Clearance
- Working With Children's Check
References
Michelle Kemp | Metro Modelling | 0448 879 699
Jordan Buchanan | Cobblers Tavern |0429 724 675
Mike Clark | Cobblers Tavern | 0410 309 050
James Craig | The Pen Mandurah | 0416 124 204
Joel Westlake | Australian Venue Company | 0451 188 796
Timeline
Administration Manager
Australian Venue Company
07.2013 - Current
Beauty Therapist
Just You Beauty Salon
01.2010 - 12.2012
Student Teacher
Metro Modelling & Dance Academy
01.2008 - 01.2010
Halls Head College
Mandurah Baptist College
Mandurah Senior College
Fashion, Textiles, Design & Technology
Bentley Tafe | Fashion, Textiles & Design
South Metropolitan TAFE | Beauty Therapy
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