Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Kayla Aimee Boylan

Mandurah,WA

Summary

Customer service administrator with ten years of experience enhancing client satisfaction and optimizing service operations. Demonstrated ability to manage inquiries effectively and foster strong customer relationships. Committed to delivering high-quality service and supporting departmental goals across the organisation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administration Manager

Australian Venue Company
The Pen Mandurah | Cobblers Tavern , WA
07.2013 - Current
  • Administration | Bookings, ordering, menus, data entry, invoicing, manage staff, cash handling, social media, budgeting, advertising & management responsibilities.
  • Functions/Sales | Quoting, contract signing, invoicing, run schedules & managing bookings.
  • Duty Manager | Monitor & report on revenue and cash flow, safe counts, running shifts, staff schedule, daily operations, training new hires, address customer issues & complaints, bookkeeping.
  • Administration Services of Excellence AHA award winner 2024.

Beauty Therapist

Just You Beauty Salon
Karratha , WA
01.2010 - 12.2012
  • Completed certificate III in beauty therapy.
  • Excellence customer service.
  • Booking and managing appointments.
  • Balancing tills.
  • Time Mangement.
  • Personal beauty room and own cliental.

Student Teacher

Metro Modelling & Dance Academy
Mandurah , WA
01.2008 - 01.2010
  • Assist in the conduct of classes as per metro modelling syllabus.
  • Always attend classes with immaculate grooming and deportment.
  • Establishing and maintaining professional relationships with students and parents.

Education

Halls Head College
Mandurah, WA

Mandurah Baptist College
Lakelands, WA

Mandurah Senior College
Mandurah, WA

Fashion, Textiles, Design & Technology

Bentley Tafe | Fashion, Textiles & Design
Bentley, WA

South Metropolitan TAFE | Beauty Therapy
Perth, WA

Skills

  • Data entry
  • Invoicing
  • Staff management
  • Budget management
  • Customer service
  • Contract negotiation
  • Revenue reporting
  • Problem solving
  • Communication skills
  • Human resources
  • Customer engagement
  • Hospitality and accommodation
  • Customer relationship management
  • Cash handling
  • Revenue monitoring
  • Conflict resolution
  • Quality assurance
  • Production leadership
  • Event planning

Accomplishments

  • AHA Award Winner 2024 | Administration Services of Excellence

Languages

English
Professional

Certification

  • Certificate III Beauty Therapy
  • Police Clearance
  • Working With Children's Check

References

Michelle Kemp | Metro Modelling | 0448 879 699

Jordan Buchanan | Cobblers Tavern |0429 724 675

Mike Clark | Cobblers Tavern | 0410 309 050

James Craig | The Pen Mandurah | 0416 124 204

Joel Westlake | Australian Venue Company | 0451 188 796

Timeline

Administration Manager

Australian Venue Company
07.2013 - Current

Beauty Therapist

Just You Beauty Salon
01.2010 - 12.2012

Student Teacher

Metro Modelling & Dance Academy
01.2008 - 01.2010

Halls Head College

Mandurah Baptist College

Mandurah Senior College

Fashion, Textiles, Design & Technology

Bentley Tafe | Fashion, Textiles & Design

South Metropolitan TAFE | Beauty Therapy
Kayla Aimee Boylan