Kaylah Ariss-O'brien

provided high-quality customer service in a busy hotel environment, ensuring guests had a welcoming and enjoyable dining experience. Responsibilities include taking and serving food orders accurately, preparing and serving alcoholic and non-alcoholic drinks in accordance with RSA regulations, and handling payments through a POS system. Maintain a clean and organized bar and dining area, restocked supplies, and worked closely with kitchen and front-of-house teams to ensure smooth and efficient service. Responded to guest inquiries and concerns professionally, always aiming to enhance their overall experience while upholding food safety and hygiene standards.

Responsible for assisting customers and taking orders, as well as delegating tasks to staff to keep the store running smoothly and maintain and clean and safe work environment, and to close in a timely up to standard manner. Responsible for store and team members throughout the shift, cash handling, ordering, stocktake and managing stock levels. Working at Melbourne Airport has given me the ability to work and gain skill over long hours during the busiest times of the year.