Kaylah Byers
Wynnum,QLD
Summary
I am a diligent supervisor with a background in overseeing restaurant operations and staff. I have successfully managed team performance and customer satisfaction initiatives, demonstrating leadership and problem-solving skills in fast-paced environments. I am extremely driven to succeed and surpass expectations of my superiors, with goals to grow within my career in hospitality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
The Star Casino
06.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and correctly served.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Organized implementation of new banners, displays, and menus.
- Created new mocktail recipes, outlined steps, and training staff on correct preparation.
Assistant Restaurant Manager
Manly Boathouse
08.2022 - 06.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Provided training to staff on wine pairings with various foods.
Assistant Store Manager
Plaster Fun House
10.2016 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalised interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Guest relations
- Task delegation
- Food safety compliance
- Restaurant policies and procedures
Certification
Responsible Service of Alcohol (RSA)
Company: Clear to Work
Dated: 19/03/2024
Certificate Number: 00638696
Responsible Management of Licensed Venues
Company: CTA Training specialists
Dated: 24/10/2024
Certificate Number: 105262
Nominated for Leadership Star Award and others.
I have had the privilege of being nominated for a Leadership Star Award multiple times throughout my career here.
Timeline
Restaurant Supervisor
The Star Casino
06.2024 - Current
Assistant Restaurant Manager
Manly Boathouse
08.2022 - 06.2024
Assistant Store Manager
Plaster Fun House
10.2016 - 09.2022
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