Kaylah Byers
Brisbane,QLD
Summary
Hospitality professional with proven experience leading high-volume restaurant operations and delivering exceptional guest experiences. Skilled in team leadership, staff training, and service optimisation, with a strong ability to build positive, high-performing FOH and BOH teams. Passionate
Overview
8
8
years of professional experience
Work History
Restaurant Supervisor
Star Brisbane
Brisbane city , Qld
06.2024 - Current
- Led daily restaurant operations in a high-volume environment, ensuring smooth service and exceptional guest satisfaction
- Managed and optimised staff rostering to maintain strong coverage during peak periods
- Trained, mentored, and developed new team members, improving service consistency and team performance
- Handled customer escalations professionally, turning complaints into positive guest experiences and repeat business
- Maintained strict compliance with health, safety, and liquor regulations
- Collaborated with kitchen leadership to refine menu offerings and improve service efficiency
- Drove sales through effective upselling and product knowledge
Assistant manager/ senior FOH supervisor
Manly boathouse
Wynnum, QLD
05.2022 - 06.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Assistant Manager
plaster fun house
Brisbane , QLD
10.2017 - 12.2022
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Assisted customers by locating items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Stocked shelves with new merchandise and checked for damaged items.
- Facilitated and supervised birthday party games, prizes, gifts and cake.
- Greeted guests to promote positive, memorable experiences.
Kitchen Hand
Mad mex
Brisbane , Qld
10.2021 - 01.2022
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Kitchen Hand
Sam churro
Brisbane , Qld
03.2021 - 10.2021
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Education
QCE -
Clairvaux MacKillop College
Brisbane 12.2021
Skills
- Team leadership & staff development
- Rostering & labour cost management
- High-volume service operations
- Customer experience & conflict resolution
- Menu development & product knowledge
- Sales driving & upselling strategies
- Workplace health & safety compliance
- FOH & BOH communication
- POS & cash handling systems
- Stock management
Accomplishments
- Contributed to menu development at Babblers, improving guest engagement and sales
- Built strong FOH & BOH team relationships, creating a positive and supportive work culture
- Successfully managed busy service periods with limited staffing while maintaining high service standards
- Recognised as a reliable leader within the team, frequently stepping into higher responsibility roles
- Winning a leadership Star Award
Timeline
Restaurant Supervisor
Star Brisbane
06.2024 - Current
Assistant manager/ senior FOH supervisor
Manly boathouse
05.2022 - 06.2024
Kitchen Hand
Mad mex
10.2021 - 01.2022
Kitchen Hand
Sam churro
03.2021 - 10.2021
Assistant Manager
plaster fun house
10.2017 - 12.2022
QCE -
Clairvaux MacKillop College