Kaylah Dunn
Townsville,QLD
Summary
Assistant Manager with extensive experience in team leadership and communication within the hospitality sector. Joined ALH in 2018, progressing from Coutts Commercial Tavern to Dalrymple Hotel, achieving promotions to Gaming Manager and then Assistant Manager. Nearly 10 years of hospitality experience, with 6 years in management roles, demonstrating a strong work ethic, and commitment to continuous learning.
Overview
8
8
years of professional experience
7
7
Certifications
Work History
Assistant Manager
Dalrymple Hotel - ALH Group
Townsville, QLD
03.2018 - Current
- Executed cash clearance procedures.
- Conducted stocktaking to maintain inventory integrity and accuracy.
- Rostering approximately 50 staff members to optimize operational efficiency.
- Utilized Bally, CRS, and SDS systems.
- Managed RMS and administrative tasks to support daily functions.
- Prepared gaming end-of-month reporting.
- Managed inventory levels and ordered supplies to ensure operational efficiency.
- Coordinated special events and functions to maximize hotel utilization and bookings.
- Supervised daily operations including scheduling shifts, assigning duties.
- Compiled monthly safety packs and conducted audits for compliance.
- Facilitated compliance and audit preparations to meet regulatory standards.
- Prioritized and organized tasks to efficiently accomplish business and service goals.
Education
High School Diploma -
Ayr State High School
Ayr11-2017
Bachelor of Business - Accounting And Human Resourses
Central Queensland University
Townsville, QLDSkills
- Inventory management
- Regulatory compliance
- Staff scheduling
- Performance monitoring
- Reporting and analysis
- Customer relationship management
- Problem solving
- Team leadership
- Recruitment and hiring
- Task prioritization
- Effective communication
Certification
RSA
Timeline
Assistant Manager
Dalrymple Hotel - ALH Group
03.2018 - Current
High School Diploma -
Ayr State High School
Bachelor of Business - Accounting And Human Resourses
Central Queensland University