Kaylah Holden
Alice Springs,NT
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2024
2024
years of professional experience
Work History
Receptionist
YIRARA COLLEGE
1 1 - Current
- Synergetic experience
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained visitor log for entering and leaving facility for security purposes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Fire warden
- General admin duties
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Reception and Records Officer
CENTRAL AUSTRALIAN ABORIGINAL CONGRESS
01.2021 - 07.2022
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
- Developed efficient filing system to retrieve records quickly.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Input data into computer programs and filing systems.
- Verified accuracy of patient information in medical records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Updated records with new information
- Maintained accuracy of records by verifying accuracy of data in records
- Assisted with typing, data entry, and answering incoming calls as required
Accounts Assistant
Ngaanyatjarra Council
01.2018 - 12.2018
- General administration duties;
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Ingoing and outgoing mail;
- Answering phone calls;
- TRIM
- Archiving
- Invoicing
- Purchase orders
- Processing invoices
- HP Records
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Senior Day Shift Leader
SUBWAY – ALICE SPRINGS
01.2017 - 01.2018
- Customer Service
- Food Handling
- Money handling
- Preparing large catering orders
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Retail Assistant/Manager
NATURES BREW CO. – ALICE SPRINGS
01.2017
- Customer Service
- Handling cash and credit card purchases
- Completed all cleaning, stocking, and organising tasks in assigned sales areas
- Team leader
- Prepare specialty shakes
- Initiated the introduction of other healthy options such as breakfast smoothies etc
- INDIGENOUS EMPLOYMENT PROGRAM – CERT II in BUSINESS
- Kaylah Holden
Indigenous Employment Program
Bachelor Institute
03.2016 - 09.2021
- Work base and study
- WORK BASE – Department of Corporate and Information Services
- Study Component cert II in business Studies ( Bachelor Institute Desert Knowledge)
- OHS
- Workplace Bullying
- Cultural differences and Awareness
- Safety Guidelines
- NT Legislation
- Administration skills
- Work based training
- Data Entry
- Filling, Scanning, Photocopying
- General administration duties;
- Ingoing and outgoing mail;
- Answering phone calls;
- TRIM
- Archiving
- Invoicing
- Microsoft suit
- HP Records
Retail Assistant
K-MART – ALICE SPRINGS
- Assisted with customer queries
- Maintained merchandising standards including window, sales floor, and promotional displays
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Handled all customer relations issues showing empathy in accordance with company policies
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Yr 11-12 Centralian Senior College
Alice Springs, NTYR 9-10 -
St Phillips College
Alice Springs, NTCert II Business Studies
Bachelor Institute (Indigenous Employment Program)
Alice Springs, NT2016
Skills
- Complaint Handling
- Inventory Tracking
- Data Entry
- File Management
- Project Coordination
- Office Administration
- Telephone Skills
- Document Management
- Organization Skills
- Time Management
- Greeting and Seating Clients
- Customer and Client Relations
Additional Information
- Nancy Crichton
HR Yirara college - Alice springs - 0406 108 101
- Jordan Owen
Central Australian Aboriginal congress - Alice springs - 0411 947 420
- Lyarni Hampton
NG Council - Alice Springs - 0481 229 519
- Nichole Bell
DCIS - Alice Springs -
Timeline
Reception and Records Officer
CENTRAL AUSTRALIAN ABORIGINAL CONGRESS
01.2021 - 07.2022
Accounts Assistant
Ngaanyatjarra Council
01.2018 - 12.2018
Senior Day Shift Leader
SUBWAY – ALICE SPRINGS
01.2017 - 01.2018
Retail Assistant/Manager
NATURES BREW CO. – ALICE SPRINGS
01.2017
Indigenous Employment Program
Bachelor Institute
03.2016 - 09.2021
Retail Assistant
K-MART – ALICE SPRINGS
Yr 11-12 Centralian Senior College
YR 9-10 -
St Phillips College
Cert II Business Studies
Bachelor Institute (Indigenous Employment Program)
Receptionist
YIRARA COLLEGE
1 1 - Current
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