Kaylah Hudson-Morrison
Brisbane,QLD
Summary
Enthusiastic and positive customer service professional with a solid background in client relations and administrative support. Currently pursuing a Bachelor of Business majoring in Public Relations, I excel in building and nurturing customer relationships, resolving issues promptly, and fostering a sense of community. My strong communication skills, attention to detail, and ability to collaborate with cross-functional teams ensure a seamless customer experience. I am eager to bring my proactive approach and passion for customer satisfaction to the Customer Success Assistant role at VRG GRL.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Nurturer
Ray White Concierge
Brisbane, QLD
09.2023 - Current
- Built and maintained strong relationships with clients, understanding their needs and preferences.
- Assisted clients with their inquiries and resolved issues promptly, ensuring a high level of satisfaction.
- Collected and relayed client feedback to the relevant teams for continuous improvement.
- Worked casually with the management team to set up relevant campaigns, enhancing customer engagement and retention.
Receptionist
Cottee Real Estate
Brisbane, QLD
01.2023 - 09.2023
- Greeted and assisted clients and visitors, providing a welcoming and professional first point of contact.
- Managed a multi-line phone system, directing calls and taking messages efficiently.
- Scheduled and coordinated appointments and meetings for real estate agents.
- Maintained and updated client records, ensuring accuracy and confidentiality.
- Handled inquiries and provided information about properties and services.
Education
Bachelor of Business (Public Relations) - Business
Queensland University of Technology
Brisbane 11-2026
Skills
- Communication: Excellent verbal and written communication skills, adept at managing various customer-facing portals
- Customer Engagement: Expertise in building and nurturing client relationships to understand their needs and feedback
- Issue Resolution: Strong problem-solving skills with a focus on positive customer outcomes
- Time Management: Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Adaptability: Quick learner who can adjust to new processes and technologies
- Attention to Detail: Strong attention to detail ensuring accuracy and quality in all customer interactions and documentation
- Empathy: Ability to understand and share the feelings of customers, enhancing customer satisfaction and loyalty
Certification
- Cert 111 in Business
- Leadership Program
References
References available upon request.
Timeline
Client Nurturer
Ray White Concierge
09.2023 - Current
Receptionist
Cottee Real Estate
01.2023 - 09.2023
Bachelor of Business (Public Relations) - Business
Queensland University of Technology
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