KAYLAH KIRISOME
Bankstown ,NSW
Summary
Results-driven Transport and Fleet Coordinator with a strong background in daily operations, scheduling, and delivery management. Skilled in collaborating with business partners and customer service teams to address delays and resolve issues efficiently. Experienced in customer service, administration, and banking, with proven communication, organization, and data-entry abilities.
Overview
10
10
years of professional experience
Work History
Transport Fleet Co-ordinator
DHL Supply Chain
04.2022 - Current
- Coordinated daily fleet scheduling and vehicle allocations, ensuring timely transport operations and meeting delivery requirements.
- Monitor and respond to on-road issues and delivery disruptions, helping coordinate updates and next steps with relevant teams.
- Communicate with drivers throughout the day regarding estimated arrival times (ETAs), delays, scheduling changes and delivery issues.
- Coordinated communication among drivers, business partners, and internal teams, promoting seamless day-to-day operations.
- Liaised with business partners to relay transport and delivery information, facilitating resolution of operational issues.
- Work closely with customer service teams to provide delivery updates, respond to enquiries and support a positive customer experience.
Bookings Coordinator
DHL SUPPLY CHAIN
04.2020 - 04.2022
- Processed and managed daily bookings to ensure timely service delivery.
- Communicating and coordinating with transport teams to facilitate delivery efficiently
- Managing cancellations, changes and booking enquiries.
- Managed cancellations, changes, and booking inquiries to uphold customer satisfaction.
- Maintained accurate booking records and documentation for streamlined operations.
Customer Service & Administration
DHL Supply Chain
07.2019 - 03.2020
- Handled inbound customer and client calls on consignment tracking and delivery enquiries, ensuring timely and accurate information delivery.
- Contacted clients to verify freight receipt and scheduled re-deliveries.
- Organised customer delivery bookings and worked to meet required timeframes.
- Collaborated with operations teams to gather consignment and freight updates, resolving customer queries effectively.
- Updated customer details, spreadsheets and online data systems accurately.
Business Banking Associate (Contractor)
Commonwealth Bank of Australia
08.2018 - 06.2019
- Handled inbound calls and online enquiries relating to business banking accounts.
- Explained business banking services, including CommBiz, to new customers.
- Identified potentially fraudulent transactions and unusual spending activity and referred matters to relevant departments.
- Processed credit card cancellations and temporary account locks where potential breaches were identified.
- Maintained customer records, followed up account upgrades and directed customers to appropriate support channels.
- Investigated disputes and suspended accounts, ensuring compliance with internal policies.
Insurance & Fleet Consultant (Full-Time)
O'Brien Auto Glass
03.2017 - 08.2018
- Managed inbound and outbound customer enquiries, ensuring accurate information in internal systems for effective service delivery.
- Responded to online and email enquiries, assessed damage costs and prepared quotes for requested work.
- Scheduled repair appointments for individual and business customers, optimizing service timelines to enhance customer satisfaction.
- Lodged glass repair and installation claims using internal online systems, facilitating prompt processing and resolution of claims.
- Liaised with large organisations and stakeholders to coordinate repair requests and obtain insurance approvals.
- Completed work and damage assessments, checked the quality of completed work and followed up customer satisfaction.
Skills
- Fleet scheduling
- Transport Management Systems
- Route optimization
- Delivery issue management
- Driver coordination
- Data management
- Transport systems
- Stakeholder liaison
- Spreadsheet management
- Microsoft Office
- Customer service
- Communication
Timeline
Transport Fleet Co-ordinator
DHL Supply Chain
04.2022 - Current
Bookings Coordinator
DHL SUPPLY CHAIN
04.2020 - 04.2022
Customer Service & Administration
DHL Supply Chain
07.2019 - 03.2020
Business Banking Associate (Contractor)
Commonwealth Bank of Australia
08.2018 - 06.2019
Insurance & Fleet Consultant (Full-Time)
O'Brien Auto Glass
03.2017 - 08.2018