Kaylah Waterson
Ellalong,NSW
Summary
Experienced Administrator adept in organizing, coordinating, and executing daily administrative tasks to support multiple departments and personnel. Possesses strong organizational and problem-solving skills, as well as excellent customer service and communication skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Functions and Events Manager
Valley Brewhouse
10.2023 - 02.2025
- Organized and managed events from conception to completion, including all logistical details such as budgeting, scheduling, venue selection, vendor coordination, marketing and promotion and staffing
- Collaborated with internal teams to develop event themes, timelines and budgets
- Researched industry trends in order to determine appropriate actions moving forward
- Analyzed feedback from participants post-event to identify areas of improvement
- Tracked progress towards meeting stated objectives for each event
- Identified opportunities for improvement in existing processes related to event planning and execution
- Managed staff at events to ensure customer service standards were met or exceeded
- Planned and coordinated all aspects of corporate functions, meetings, conferences and trade shows
Retail Consultant
Travel Centre
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Maintained a clean, organized store environment to enhance customer experience and drive repeat business.
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
- Trained new employees on company policies, procedures, and sales techniques to expedite their onboarding process.
- Oversaw cash handling procedures, ensuring accurate transactions and proper documentation at the end of each shift.
- Quickly responded to inquiries from customers via phone or email, providing them with accurate product information and expert advice.
- Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
Reservations Consultant
Scenic Tours
03.2022 - 11.2022
- Assisted in the daily operations of a busy front office, including scheduling appointments and managing incoming calls
- Developed strong customer service skills by providing helpful information to customers, answering inquiries and resolving complaints
- Answered multi-line phone system routing calls promptly to appropriate personnel
- Analyzed data trends related to guest satisfaction scores in order to identify areas of improvement
- Advised customers on payment methods, rates, discounts, special offers and other services offered by the hotel chain
- Processed payments using credit card machines or cash registers according to company guidelines
- Managed customer profiles database including contact details and preferences
- Answered phones to assist customers in making, altering, or canceling reservations
- Handled and responded to customer inquiries through online chat and email
- Assisted clients in planning and coordinating reservation needs
Front Office Administrator
Spicers Retreat
07.2020 - 11.2021
- Maintained an inventory of all supplies used in the front office area, ordering additional items as needed
- Processed mail, both incoming and outgoing deliveries efficiently via FedEx or USPS services
- Generated monthly financial reports using Zero software program
- Performed general administrative tasks such as data entry, filing documents and preparing reports
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel and Outlook
- Created invoices for clients, tracked payments and reconciled accounts receivable on a weekly basis
Reservations Consultant
Scenic Tours
06.2019 - 07.2020
- Assisted in the daily operations of a busy front office, including scheduling appointments and managing incoming calls
- Developed strong customer service skills by providing helpful information to customers, answering inquiries and resolving complaints
- Answered multi-line phone system routing calls promptly to appropriate personnel
- Analyzed data trends related to guest satisfaction scores in order to identify areas of improvement
- Advised customers on payment methods, rates, discounts, special offers and other services offered by the hotel chain
- Processed payments using credit card machines or cash registers according to company guidelines
- Managed customer profiles database including contact details and preferences
- Answered phones to assist customers in making, altering, or canceling reservations
- Handled and responded to customer inquiries through online chat and email
- Assisted clients in planning and coordinating reservation needs
Travel Agent
iTravel
03.2017 - 06.2019
- Answered travel questions from customers about destinations, pricing and flight schedules
- Demonstrated expertise in booking flights, hotels, rental cars, cruises, tours, and other travel services
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with all applicable laws
- Created itineraries for clients based on customer interests, budgets, and availability
- Built strong relationships with customers through excellent customer service skills
- Scheduled customer reservations using agency database
- Used various computer software and online databases to book travel services
- Processed payments using credit card machines or online payment systems
Activities Officer
PCYC
02.2014 - 03.2017
- Facilitated team building exercises among groups participating in programs
- Prepared grant applications to obtain additional funding for programming initiatives
- Monitored progress toward established goals related to program outcomes
- Organized and coordinated recreational activities for participants of all ages and skill levels
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
Education
Certificate in Travel/Business -
Tafe Newcastle
12.2019
Open Foundation -
Newcastle University
07.2017
Skills
- Visitor assistance
- Multi-line phone operation
- Bookkeeping
- Troubleshooting and diagnosis
- Multitasking Abilities
- Time management abilities
- Problem-solving aptitude
- Problem-solving abilities
- Professionalism
- Adaptability
- Team building
- Team Leadership
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
Certification
- Drivers License
- RSA
- First Aid and CPR
Timeline
Functions and Events Manager
Valley Brewhouse
10.2023 - 02.2025
Reservations Consultant
Scenic Tours
03.2022 - 11.2022
Front Office Administrator
Spicers Retreat
07.2020 - 11.2021
Reservations Consultant
Scenic Tours
06.2019 - 07.2020
Travel Agent
iTravel
03.2017 - 06.2019
Activities Officer
PCYC
02.2014 - 03.2017
Open Foundation -
Newcastle University
Retail Consultant
Travel Centre
Certificate in Travel/Business -
Tafe Newcastle
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