KAYLAH RHIND-LUKE
CLYDE
Summary
Dedicated and versatile professional with a background in customer service, administration, early childhood education, and beauty business ownership. Enjoy’s connecting with people and assisting them in meaningful ways. Proven ability to lead teams, manage client relationships, and oversee daily operations with efficiency and care.
Overview
13
13
years of professional experience
16148
16148
years of post-secondary education
Work History
Customer Service
McDonalds
05.2012 - 11.2014
- Resolved customer complaints efficiently, improving overall service quality.
- Collaborated with team to ensure smooth operations during peak hours.
- Trained new staff on customer service protocols, enhancing team performance.
- Managed cash transactions accurately, maintaining financial integrity.
Waitress/Customer Service
Fratellis
11.2014 - 08.2017
- Delivered exceptional customer service, enhancing satisfaction ratings and fostering repeat business through attentive interactions.
- Provided efficient service to increase customer satisfaction and loyalty.
- Handled high-volume orders with accuracy, enhancing team productivity.
- Resolved customer issues promptly, improving overall dining experience.
- Collaborated with team to streamline operations, reducing wait times.
- Trained new staff, contributing to a cohesive and effective team.
Lash & Brow Business Owner
Lashed & Browed
07.2016 - 10.2025
- Deliver precise lash and brow services to enhance client satisfaction.
- Maintain strong client retention through personalized beauty solutions.
- Apply advanced techniques to achieve optimal results for a diverse clientele.
- Respond promptly to client concerns to create a welcoming, professional atmosphere.
- Engage positively with clients to meet needs, resolve issues, and ensure satisfaction.
- Stay focused and accurate by maintaining strong concentration on tasks.
- Provide consistent, high-quality service by following standards and procedures.
- Continuously upskill to stay current and grow professionally.
- Remain patient and composed in challenging or repetitive situations.
- Demonstrate stamina to perform effectively in fast-paced, demanding settings.
Administration Officer
B McMillian Constructive
01.2019 - 01.2021
- Efficiently manage files, schedules, and office systems.
- Clear written and verbal communication with staff and stakeholders.
- Prioritize tasks and meet deadlines in a fast-paced environment.
- Ensure accuracy in documentation and data entry.
- Address issues proactively and support smooth operations.
- Skilled in Microsoft Office, Microsoft Teams, and administrative software.
- Collaborate effectively with colleagues and provide administrative assistance.
- Handle confidential information with integrity and professionalism.
Childhood Educator/Room Leader
Aspire Early Childhood Education
01.2021 - 08.2025
- Led classroom activities, learning outcomes.
- Developed tailored educational plans, enhancing student progress and satisfaction.
- Collaborated with parents and staff, ensuring a supportive learning environment.
- Implemented innovative teaching methods, achieving measurable academic improvements.
- Guide and support educators in daily routines and planning.
- Apply age-appropriate practices to support learning.
- Design and implement engaging, educational activities.
- Build strong relationships with children, families, and staff.
- Monitor progress and document developmental milestones.
- Foster a positive, cooperative team environment.
- Ensure adherence to early childhood regulations and standards.
- Address challenges calmly and effectively.
Education
Certificate In Lash Lifting - Lash Lifting
Lash Prodigy
06.2023 - 06.2023
Certificate In Brow Lamination - Eyebrow Lamination
Lash Prodigy
06.2023 - 06.2023
DIPLOMA OF CHILDHOOD EDUCATION -
Selmar Institute of Education
CERTIFICATE 3 EARLY CHILDHOOD EDUCATION -
Melbourne College Of Further College
CERTIFICATE OF ACRYLIC NAILS -
Casey College
CERTIFICATE OF RUSSIAN VOLUME EXTENSIONS -
Ellebana
CERTIFICATE OF CLASSIC EYELASH EXTENSIONS -
Ellebana
CERTIFICATE OF LASH & BROW TINTS -
Ellebana
CERTIFICATE 3 HOSPITALITY -
Monterey Secondary College
YEAR 12 -
Monterey Secondary College
CERTIFICATE 4 BUSINESS ADMINISTRATION -
Swinburne
08.2025 - 03.2026
Skills
- Conflict Resolution
- Team Leadership
- Time Management
- Sales Techniques
- Data Entry
- Problem Solving
- Customer Engagement
- Team Collaboration
- Cash Handling
- Attention to Detail
- Emotional Intelligence
- Critical Thinking
- Creative Problem Solving
- Strategic Planning
- Team Motivation
- Relationship Building
- Effective Communication
- Interpersonal Skills
- Organizational Skills
- Adaptability
- Creative Thinking
- Customer Service
- Problem Resolution
Hobbies and Interests
- Shopping
- Nature walks
- Meditating
- Pilates
- Catching up with friends
- Baking
- Painting
References
- Kylie McMillian, B McMillian Construction, kyemac11@hotmail.com, 0418 382 919
- Jehanna Silva, Aspire Early Education, jehanna.silva@gmail.com, 0415062670
Timeline
CERTIFICATE 4 BUSINESS ADMINISTRATION -
Swinburne
08.2025 - 03.2026
Certificate In Lash Lifting - Lash Lifting
Lash Prodigy
06.2023 - 06.2023
Certificate In Brow Lamination - Eyebrow Lamination
Lash Prodigy
06.2023 - 06.2023
Childhood Educator/Room Leader
Aspire Early Childhood Education
01.2021 - 08.2025
Administration Officer
B McMillian Constructive
01.2019 - 01.2021
Lash & Brow Business Owner
Lashed & Browed
07.2016 - 10.2025
Waitress/Customer Service
Fratellis
11.2014 - 08.2017
Customer Service
McDonalds
05.2012 - 11.2014
DIPLOMA OF CHILDHOOD EDUCATION -
Selmar Institute of Education
CERTIFICATE 3 EARLY CHILDHOOD EDUCATION -
Melbourne College Of Further College
CERTIFICATE OF ACRYLIC NAILS -
Casey College
CERTIFICATE OF RUSSIAN VOLUME EXTENSIONS -
Ellebana
CERTIFICATE OF CLASSIC EYELASH EXTENSIONS -
Ellebana
CERTIFICATE OF LASH & BROW TINTS -
Ellebana
CERTIFICATE 3 HOSPITALITY -
Monterey Secondary College
YEAR 12 -
Monterey Secondary College