Kaylah Rodrigues
Melbourne,VIC
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
4
4
years of professional experience
Work History
Shift Manager
Mcdonald’s
Carrum Downs , VIC
06.2021 - Current
- Observed and monitored utilization of equipment.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Enforced safety standards throughout the store including proper use of equipment.
- Analyzed sales data to identify trends and areas for improvement.
- Identified needs of customers promptly and efficiently.
- Coached employees on interactions with customers to drive exceptional service.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained cleanliness and organization of work area.
- Trained new employees on company policies, procedures, and job responsibilities.
- Taught staff upselling techniques to meet revenue targets.
Education
Certificate 3 in Allied Health And Nursing
Carrum Downs Secondary College
Carrum Downs 11-2023
Skills
- Schedule oversight
- Cash handling
- Schedule management
- Safety compliance
- Delegating work
- Energetic and enthusiastic
- Employee training
- Decision-making
- Team building
- Mentoring and coaching
- Shift checklists
- Documentation and reporting
- Quality assurance
- Flexible schedule
- Shift leadership
- Handling customer complaints
- Sales strategies
- Staff motivation
Timeline
Shift Manager
Mcdonald’s
06.2021 - Current
Certificate 3 in Allied Health And Nursing
Carrum Downs Secondary College