Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Kaylah Street

Carlingford,NSW

Summary

Dynamic Store Manager with a proven track record at Supré, excelling in team leadership and customer service. Developed training programs that enhanced staff performance and improved sales through strategic merchandising. Skilled in problem-solving and inventory management, fostering a collaborative environment that boosted store profitability and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Store Manager

Supré - Cotton On Group
11.2022 - Current
  • Developed training programs for new staff, enhancing product knowledge and customer service skills.
  • Led team in achieving sales targets through effective merchandising and inventory management.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented store policies to improve operational efficiency and ensure compliance with company standards.
  • Analyzed sales data to identify trends, adjusting strategies to maximize profitability and enhance customer experience.
  • Managed scheduling and payroll processes, optimizing labor costs while ensuring adequate staffing levels.
  • Fostered a positive team environment, encouraging collaboration and professional development among staff members.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Casual Retail Assistant

Zoo Clothing
03.2021 - 10.2022
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained visual merchandising standards to optimize product displays.
  • Trained new staff on customer service protocols and store procedures.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Casual Sales Assistant

Chemist Warehouse
10.2020 - 03.2021
  • Assisted customers in product selection, providing tailored recommendations to enhance satisfaction.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
  • Collaborated with sales team to implement promotional strategies, boosting customer engagement and sales performance.
  • Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling and reporting.

Education

High School Diploma -

Gilroy Catholic College
09-2022

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team building and leadership

Timeline

Store Manager

Supré - Cotton On Group
11.2022 - Current

Casual Retail Assistant

Zoo Clothing
03.2021 - 10.2022

Casual Sales Assistant

Chemist Warehouse
10.2020 - 03.2021

High School Diploma -

Gilroy Catholic College
Kaylah Street