Kayla Maree Coleman
Townsville
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
10
10
years of professional experience
Work History
Service Supervisor
Coles Supermarket
05.2022 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Responded to customer requests for products, services, and company information.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Bond Cleaner
The Clean Team
01.2019 - 11.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bar Attendant, Pokie Attendant, Waitress
ALH Group
02.2016 - 07.2018
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Greeted customers and provided menus upon arrival to dining room.
Education
No Degree -
Thuringowa State High School
Townsville, QLDSkills
- Customer complaint resolution
- Effective task delegation
- Service order flow
- Sales support
Timeline
Service Supervisor
Coles Supermarket
05.2022 - Current
Bond Cleaner
The Clean Team
01.2019 - 11.2019
Bar Attendant, Pokie Attendant, Waitress
ALH Group
02.2016 - 07.2018
No Degree -
Thuringowa State High School
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