Kaylan Maea
Mount Isa,QLD
Summary
Dynamic and versatile professional with extensive experience across diverse sectors, including hospitality, youth work, and criminology. Currently pursuing a Bachelor of Criminology and Criminal Justice, bringing a strong dedication to youth advocacy and societal well-being. Proven ability to thrive in fast-paced environments, demonstrated through many years in the hospitality industry. Adept at fostering connections, providing support, and leveraging a unique blend of academic knowledge and practical experience to contribute positively to communities.
Overview
8
8
years of professional experience
Work History
Youth Support Worker
Injilinji Aboriginal & Torres Strait Islander Corp
05.2024 - Current
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Collaborated with families to provide support and resources for youth development and wellbeing.
- Served as a mentor figure offering guidance on academic pursuits, interpersonal conflicts resolution techniques.
Youth Worker & Acting Case Manager
Red Centre Support Services
06.2023 - 05.2024
- Experienced in assuming case management responsibilities, including assessing individual needs, developing personalised action plans, and coordinating services for children and adolescents facing various challenges.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
Warehouse Packer
Amazon (Adecco)
10.2022 - 06.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Barista/ Customer Service
Donut King
05.2022 - 06.2023
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Cafe All-Rounder/ Barista
Michels Patisserie
09.2016 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Upper Coomera State College (2018)
Bachelor of Criminology And Criminal Justice
Griffith University
Gold Coast, QLD07.2024
Skills
- Friendly and outgoing
- Team Player
- Creativity and Innovation
- Efficiency and Time Management
- Problem-solving abilities
- Critical Thinking
- Active Listening
Professional References
Cheyann Beard
Senior Coordinator, Red Centre Support Services
mobile: 0409 944 838
Ben Fifita
Senior Youth Support Worker, Injilinji Youth Support Services
mobile: 0498 365 587
Timeline
Youth Support Worker
Injilinji Aboriginal & Torres Strait Islander Corp
05.2024 - Current
Youth Worker & Acting Case Manager
Red Centre Support Services
06.2023 - 05.2024
Warehouse Packer
Amazon (Adecco)
10.2022 - 06.2023
Barista/ Customer Service
Donut King
05.2022 - 06.2023
Cafe All-Rounder/ Barista
Michels Patisserie
09.2016 - 03.2022
Upper Coomera State College (2018)
Bachelor of Criminology And Criminal Justice
Griffith University
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