Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayle Stimpson

Brisbane,QLD

Summary

To expand my knowledge within the aviation and tourism industry by challenging myself to take that next step in my career and pursuing what is essentially my “dream job”.

Overview

5
5
years of professional experience

Work History

Permanent Full Time Guest Service Agent

Virgin Australia
01.2022 - Current
  • Providing quality unique customer service to ensure a smooth, relaxing travel experience to our guests
  • Performing check-in and boarding gate procedures as well as taking care of guests with the upmost respect in baggage services
  • Upholding safety protocols and maintaining a groomed polished appearance to best represent myself and the company
  • Working well within a team environment to ensure on time performance and professionalism towards our guests is met and maintained.
  • Communicating effectively towards all relevant parties.
  • Trouble shooting and problem solving any and all raised problems that may occur within the operation.


Relief Airport Movement Coordinator

Virgin Australia
04.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Effectively communicate and engage with various stakeholders to ensure operational requirements are delivered timely and accurately.
  • Processing and communicating the information that affects aircraft movement, receipt, and dispatch.
  • Source and Disseminate all relevant operational information ensuring all neccessary parties are informed of day to day operational changes.

Shift Supervisor

KFC Springfield Parkway
11.2019 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Education

certificate 2 - tourism

prestige service training college
01.2020

certificate 3 - events

prestige service training college
01.2020

certificate 2 - hospitality

springfield central state high school
01.2020

certificate 3&4 - fitness

springfield central state high school
01.2020

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Recordkeeping
  • Operations Management
  • Staff Supervision

References

Available upon request

Timeline

Relief Airport Movement Coordinator

Virgin Australia
04.2024 - Current

Permanent Full Time Guest Service Agent

Virgin Australia
01.2022 - Current

Shift Supervisor

KFC Springfield Parkway
11.2019 - 01.2022

certificate 3 - events

prestige service training college

certificate 2 - hospitality

springfield central state high school

certificate 3&4 - fitness

springfield central state high school

certificate 2 - tourism

prestige service training college

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Kayle Stimpson