Kaylea Furkey
Warriewood,Canada
Summary
Enthusiastic and reliable worker with experience supporting seniors, assisting customers, and keeping workspaces organized and welcoming. Known for being friendly, patient, and detail-oriented, with strong communication skills and a positive attitude. Quick to learn, great with people, and always ready to help wherever needed. Looking to bring my customer service experience and strong work ethic to a supportive, fast-paced retail team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MEAL ADVISOR
M&M FOOD MARKET
09.2019 - 11.2025
- Manage cash register operations using POS system, including processing sales and returns.
- Establish good customer relations and excellent service to build and retain loyal customers.
- Answer phone calls to assist customers with questions and phone orders.
- Keep calm and apply strong problem-solving skills to resolve conflicts.
- Handle cash, balancing registers, and prepare bank deposits.
- Regularly complete office paperwork and daily sales reports.
- Key holder, responsible for opening and closing store.
TRANSITION ACTIVATION SUPPORT WORKER
ALZHEIMER SOCIETY
05.2024 - 08.2025
- Assist clients with settling into new living arrangements, ensuring smooth transitions.
- Coordinate scheduling of appointments and address client needs, such as misplaced items.
- Support individuals in managing responsive behaviours with empathy and tailored strategies.
- Provide hands-on assistance with unpacking, organizing, and adapting to new routines.
- Foster strong relationships with clients and families to ensure a person-centered approach.
SERVER
PROHIBITION WAREHOUSE
09.2023 - 04.2024
- Managed orders in a fast-paced university bar/restaurant, ensuring prompt and efficient service.
- Fostered a welcoming atmosphere for clientele, encouraging positive interactions and repeat business.
- Effectively handled crowd management during peak hours to maintain satisfaction and safety.
- Worked late-night shifts, ensuring thorough cleaning and closing procedures after bar hours.
- Earned recognition for professionalism, reliability, and exceptional service.
BARTENDER/WAITRESS
SERVICE GRILL
06.2023 - 08.2023
- Served various food and beverage orders to customers.
- Answered any questions about order options or daily specials.
- Prepared and served various mixed drinks.
- Stocked and restocked beverages, garnishes, and glassware and silverware as needed.
- Always maintained a clean and orderly work area.
- Closely followed all food and safety and sanitation guidelines.
- Processed customer payments quickly and accurately.
CAREGIVER
WARM EMBRACE
12.2022 - 04.2023
- Aided clients with personal care including bathing and dressing.
- Prepared clients’ meals.
- Provided mobility assistance and assisted with exercises.
- Provided companionship and emotional support.
- Performed light housekeeping.
SERVER
TARENTORUS SPORTS CLUB
06.2019 - 09.2019
- Prepared and served mixed and bottled beverages.
- Kept customer and cashier areas clean and well-organized.
- Counted tills at start and end of shifts to validate daily records and uphold accounting accuracy.
- Accurately made cash and debit transactions.
- Key holder, responsible for opening and closing store.
SUPERVISOR
BULK BARN
08.2016 - 09.2019
- Delegated work to staff, setting priorities and goals.
- Demonstrated excellent communication skills in suggesting and locating products.
- Maintained professionalism in high-pressure situations, effectively resolving issues.
- Provided ongoing training to address staff needs.
- Key holder, responsible for opening and closing store.
Education
Bachelor of Kinesiology - Psychology, Biology
Wilfrid Laurier University
Waterloo, ON04.2024
Skills
- Exceptional Communication
- Multitasking in High-Paced Environments
- Problem-Solving and Conflict Resolution
- Customer Service & Satisfaction
- Task Prioritization and Time Management
- Work Area Organization and Maintenance
- Leadership and Team Collaboration
- Point-of-Sale (POS) and Computer Proficiency
- Bilingual (English & French)
Certification
- Smart Serve
- WHMIS Training
- Worker Health and Safety Awareness
- Diversity and Inclusion Training
Timeline
TRANSITION ACTIVATION SUPPORT WORKER
ALZHEIMER SOCIETY
05.2024 - 08.2025
SERVER
PROHIBITION WAREHOUSE
09.2023 - 04.2024
BARTENDER/WAITRESS
SERVICE GRILL
06.2023 - 08.2023
CAREGIVER
WARM EMBRACE
12.2022 - 04.2023
MEAL ADVISOR
M&M FOOD MARKET
09.2019 - 11.2025
SERVER
TARENTORUS SPORTS CLUB
06.2019 - 09.2019
SUPERVISOR
BULK BARN
08.2016 - 09.2019
Bachelor of Kinesiology - Psychology, Biology
Wilfrid Laurier University