Kaylee Brooks
Scarborough,Australia
Summary
A dedicated and adaptable professional with extensive experience across multiple fields, including customer service, floristry, laboratory management, and caregiving. Known for excellent problem-solving, communication, and multitasking abilities. Demonstrated success in team collaboration, managing complex tasks, and providing exceptional customer service. Eager to leverage a diverse skill set and thrive in dynamic, challenging environments.
Overview
22
22
years of professional experience
Work History
Administration and Contractor
Aaron Nisbet Contracting
Scarborough, Western Australia
01.2023 - Current
- Achieved 100% compliance with industry regulations and standards.
- Executed small construction projects, including skirting board and wall panel installation.
- Installed custom bathroom vanities and robes according to client specifications.
- Conducted kitchen assembly and installation, ensuring quality craftsmanship.
- Performed reticulation maintenance alongside gardening and landscaping services for various properties.
- Provided commercial cleaning services to uphold high hygiene standards.
- Delegated tasks to employees, enhancing overall team productivity and efficiency.
- Drafted and negotiated contracts to secure favorable terms for the organization.
Florist Asssitant & Retail Sales Assistant
Wildbotanix Florist Scarborough
Scarborough, WA
05.2021 - Current
- Provide excellent customer service by understanding customer needs and advising on floral arrangements, color combinations, and event-specific arrangements
- Manage in-person, phone, and online orders, ensuring accurate order-taking and processing
- Oversee inventory, including receiving deliveries, inspecting flowers for quality, and ensuring proper storage
- Maintain a clean, organised shop environment and assist with delivery arrangements
- Utilise creativity and knowledge of flowers to design visually appealing arrangements for various occasions
- Provided exceptional customer service, enhancing client satisfaction ratings
- Handled cash transactions accurately, ensuring financial integrity
Emergency Carer | Intensive Supervision
Oranga Tamariki NZ
Taranaki, New Zealand
06.2016 - 01.2019
- Provided a safe, caring environment for children from challenging backgrounds, including those affected by domestic violence, drug and alcohol abuse, and youth offending
- Coordinated with probation officers, social workers, and youth mentors to ensure holistic care
- Supported children's integration into foster homes or independent living
- Provided immediate care in high-pressure situations, ensuring safety.
- Implemented safety protocols, decreasing incident rates.
Carer
Oranga Tamariki (DCS Equivalent)
Taranaki, New Zealand
12.2017 - 12.2018
- Offered before and after-school care and respite weekends for two foster children with complex needs
- Provided meals, school drop-off/pick-up, and support with schoolwork, as well as organising weekend activities
Club Secretary
Eltham Athletics NZ
Taranaki, New Zealand
09.2017 - 09.2018
- Handled all clerical duties, including registration, uniforms, competition coordination, and communication with parents
- Managed event organization, team management, sponsorship, and social media promotion
- Increased club membership from 8 to 138 members in one season
Setup Supervisor
Silliker Merieux Nutrisciences
Perth, Western Australia
04.2014 - 11.2014
- Supervised lab technicians and coordinated sample processing and routine testing
- Managed multiple testing tasks simultaneously to meet performance targets
- Streamlined processes, reducing operational costs by 15%.
- Enhanced communication channels, improving team collaboration.
- Fostered a culture of continuous improvement and innovation.
- Successfully managed cross-departmental projects with ease.
- Drove strategic initiatives that aligned with company goals.
- Secondment
Laboratory Technician
Silliker Merieux Nutrisciences
Perth, Western Australia
10.2012 - 11.2014
- Conducted microbiological testing and analysis for food, water, beverages, and environmental samples
- Ensured all testing adhered to relevant accreditation standards (e.g., NATA, TGA, ISO 17025)
Laboratory Technician
Fonterra Bridge St & Fonterra Whareroa
Taranaki, New Zealand
04.2003 - 09.2012
- Conducted microbiological analysis on milk, cheese, and whey protein concentrate.
- Executed routine laboratory tests per standard operating procedures.
- Maintained and calibrated laboratory equipment to ensure accuracy.
- Trained new staff on laboratory techniques and safety protocols.
- Documented test results and upheld meticulous laboratory records.
- Participated in quality control measures to maintain high laboratory standards.
- Collected samples from various sources for compliance with established guidelines.
- Ensured cleanliness and organization of all laboratory areas at all times.
Education
Bachelor of Science - Environmental Science Major
Massey University
Palmerston North01.2018
Industry Training -
Industry Training Organisation
New Zealand01.2012
Professional Development Course
IANZ International Accreditation New Zealand
Auckland New Zealand01-2005
New Zealand Diploma of Business -
Open Polytechnic NZ Te Pūkenga
Wellington, NZ01.2005
Skills
- Safety and compliance knowledge
- Service-oriented mindset
- Team leadership skills
- Cooperative team member
- Adaptable learner
- Efficient time management
- Administrative expertise
- Verbal and written communication
References
Reference available upon request
Hobbies and Interests
Swimming, Biking, Gym, Music Concerts
Timeline
Administration and Contractor
Aaron Nisbet Contracting
01.2023 - Current
Florist Asssitant & Retail Sales Assistant
Wildbotanix Florist Scarborough
05.2021 - Current
Carer
Oranga Tamariki (DCS Equivalent)
12.2017 - 12.2018
Club Secretary
Eltham Athletics NZ
09.2017 - 09.2018
Emergency Carer | Intensive Supervision
Oranga Tamariki NZ
06.2016 - 01.2019
Setup Supervisor
Silliker Merieux Nutrisciences
04.2014 - 11.2014
Laboratory Technician
Silliker Merieux Nutrisciences
10.2012 - 11.2014
Laboratory Technician
Fonterra Bridge St & Fonterra Whareroa
04.2003 - 09.2012
Bachelor of Science - Environmental Science Major
Massey University
Industry Training -
Industry Training Organisation
Professional Development Course
IANZ International Accreditation New Zealand
New Zealand Diploma of Business -
Open Polytechnic NZ Te Pūkenga
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