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Kaylee Burgess
Mudgeeraba,QLD
Summary
Motivated and customer focused oral health therapy student with extensive retail experience and a strong foundation in oral health care. Skilled in delivering exceptional customer service, fostering positive relationships, and managing tasks efficiently in fast paced environments. Passionate about joining a dental team to enhance patient care while gaining practical experience in the field. Known for being organised, detail orientated, and dedicated to maintaining high standards of professionalism and reliability.
Overview
13
13
years of professional experience
Work History
Retail Assistant
Silvershop
05.2022 - 12.2024
- Processed transactions using cash register and handled cash and card payments.
- Monitored inventory levels and reported low stock to management.
- Stocked shelves with merchandise and ensured items were properly labeled.
- Resolved customer complaints in a friendly and professional manner.
- Provided excellent customer service by greeting and helping shoppers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
- Boosted store's reputation through courteous and professional customer service.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Retail Store Manager
Springbok Foods
06.2012 - 02.2022
- Analyzed sales trends to adjust inventory orders and reduce excess stock.
- Created interactive store displays with goal of enhancing overall shopping experience.
- Created interactive store displays with the goal of enhancing overall shopping experience.
- Drove team performance by implementing motivational strategies and fostering positive work environment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Work Experience
Denture Care Australia
01.2019 - 12.2020
- Signed for packages, recorded deliveries and deadlines.
- Sorted and stocked merchandise.
- Created models.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Cleaned workspaces to maintain safety standards.
- Created work tickets outlining work to be performed and expected delivery times.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
Bachelor - Oral Health
Central Queensland University
Rockhampton, QLDDiploma - Dental Technology
TAFE Queensland
QLD11-2015
High School Diploma -
Hillcrest Christian College
Gold Coast, QLD11-2013
Skills
- Customer service
- Patience and empathy
- Time management capabilities
- POS system operation
- Adaptability and resilience
- Conflict resolution techniques
- Product merchandising
- Multitasking
- Effective communication
- Customer engagement
- Friendly and helpful
- Reliable and responsible
- Attention to detail
- Team cooperation
- Strong communication and interpersonal skills
- Positive customer engagement
- Organisation
- Engaging with diverse customers
- Goal driven
- Excellent written and verbal communication
- Decision-making
- Team leadership
- Professionalism and etiquette
- Understanding of oral health principles through academic training
Interests
Timeline
Retail Assistant
Silvershop
05.2022 - 12.2024
Work Experience
Denture Care Australia
01.2019 - 12.2020
Retail Store Manager
Springbok Foods
06.2012 - 02.2022
Bachelor - Oral Health
Central Queensland University
Diploma - Dental Technology
TAFE Queensland
High School Diploma -
Hillcrest Christian College
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