Kaylee Clift
Summary
Dynamic professional with a proven track record at the Department of Veterans Affairs, excelling in data entry and effective customer communication. Adept at cross-selling and up-selling, I thrive in collaborative environments, enhancing service delivery and operational efficiency. Recognized for attention to detail and problem-solving skills, I consistently achieve team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ao3 Service Officer
Department of Veterans Affairs
02.2025 - 05.2025
- Processed transactions efficiently while maintaining accuracy in data entry and record keeping.
- Communicated effectively with team members to enhance service delivery and customer satisfaction.
- Adapted to changing priorities, demonstrating flexibility in handling diverse customer needs.
- Collaborated with cross-functional teams to streamline workflows and enhance operational efficiency.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Sales Associate
Universal Store
01.2024 - 08.2024
- Collaborated with team members to achieve store goals, fostering a positive work environment.
- Provided product knowledge to customers, facilitating informed purchasing decisions and increasing customer satisfaction.
- Maintained visual merchandising standards, contributing to appealing store aesthetics and clear product presentation.
- Handled cash transactions accurately, ensuring efficient checkout processes and minimizing discrepancies.
Crew Tracking
Virgin Australia
07.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Consultant
TSA Group
06.2019 - 03.2022
- Assisted clients in identifying needs and recommending suitable products.
- Developed product knowledge to effectively address customer inquiries.
- Supported sales team in maintaining accurate inventory records.
- Collaborated with colleagues to enhance customer service strategies.
Service Operator
Australian Tax Office
07.2020 - 01.2021
- Utilized internal systems to track case progress and document resolutions, enhancing workflow efficiency.
- Collaborated with team members to streamline procedures, improving overall service delivery effectiveness.
- Managed routine administrative tasks, supporting the operational needs of the department and contributing to team objectives.
- Assisted in processing taxpayer inquiries, ensuring accurate and timely responses to maintain service quality.
Education
Year 10 -
Our Lady’s College
Bracalba, QLDSkills
- Cross-selling and Up-selling
- Reporting and documentation
- Written and verbal communication
- Effective customer communication
- Collaboration and teamwork
- Problem-solving
- Attention to detail
- Microsoft office
- Data entry software
- Money management assistance
Certification
Certificate 1,2 and 3 in Information Technology
Certificate 2 and 3 in Business
Timeline
Ao3 Service Officer
Department of Veterans Affairs
02.2025 - 05.2025
Sales Associate
Universal Store
01.2024 - 08.2024
Crew Tracking
Virgin Australia
07.2022 - 12.2023
Service Operator
Australian Tax Office
07.2020 - 01.2021
Sales Consultant
TSA Group
06.2019 - 03.2022
Year 10 -
Our Lady’s College
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