Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Timeline
Generic

Kaylee Dawson

Mandurah,WA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable worker offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

4
4
years of professional experience

Work History

Cashier

IGA Grocery Store
01.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift, with consistent $0 discrepancies.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Waitress

Wood And Stone Cafe And Restaurant
01.2023 - 01.2024
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Followed health and safety regulations relevant to hospitality industry to minimise accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Customer Service Representative

Reading Cinemas
12.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Conducting over 200 accurate financial transactions per shift through POS systems both EFTPOS and cash handling, while ensuring $0 cash discrepancy.
  • Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
  • Maximized efficiency by cross-training in multiple roles within theater, including concessions, box office operations, cleaning duties, and projection room activities.

Fast Food Crew Trainer

Hungry Jack's
02.2020 - 12.2021
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Served as essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.
  • Build rapport with customers resulting in a customer survey satisfaction score of 93%, while executing 30% increased demand by fulfilling 20 additional orders hour online.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Implemented 14 step checklist to ensure safety of over 1,000 customers during COVID.

Education

Bachelor of Law/Bachelor of Commerce - Law And Business

University of Notre Dame Australia
Fremantle, WA
12.2029

Year 12 Graduate -

Mandurah Catholic College
Mandurah, WA
10.2023

Skills

  • Exceptional communication
  • Eager to Learn
  • Complaint Handling
  • Knowledge of local area
  • Financial Transactions
  • Training and mentoring
  • Strong ability to Multitask
  • Work Ethic and Integrity
  • Guest inquiries
  • Organisational abilities

Volunteer Work

Over 150 hours of volunteer work including:

  • Spent an hour a week with elderly residents at Brightwater Aged Care Facility for school's house mission
  • Coached Boys Year 6/7 basketball team
  • Tutor Year 9 student in Humanities subjects
  • Organised school events (e.g. Year 12 Ball, graduation)
  • Donated several books and clothes to Op Shops
  • Read and participated in local masses
  • Organised a wellbeing week where proceeds went to Beyond Blue
  • Assist family and friends in daily activities
  • Cleaning up the environment by beach clean up and trails

References

Mary-Anne Reynolds - (08) 9531 9500

Deputy Principal Community


Lisa Ballantyne - (08) 9531 9500

Head of Year 12

Timeline

Cashier

IGA Grocery Store
01.2024 - Current

Waitress

Wood And Stone Cafe And Restaurant
01.2023 - 01.2024

Customer Service Representative

Reading Cinemas
12.2021 - 01.2023

Fast Food Crew Trainer

Hungry Jack's
02.2020 - 12.2021

Bachelor of Law/Bachelor of Commerce - Law And Business

University of Notre Dame Australia

Year 12 Graduate -

Mandurah Catholic College

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Kaylee Dawson