Kaylee Gollan
Toowoomba,QLD
Summary
I am a customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
Work History
Seafood Team Member
Armidale east store
Armidale , NSW
01.2023 - 08.2024
- Trained new team members in proper food safety practices.
- Processed customer transactions at checkout counter in an accurate and timely manner.
- Ensured that all items were properly labeled with expiration dates and price tags before being placed on display.
- Operated a variety of kitchen equipment such as scales, knives, slicers safely and efficiently.
- Greeted customers and provided excellent customer service.
- Assisted with merchandising displays to promote products.
Support Worker
ABN
Armidale , NSW
06.2022 - 12.2022
- Managed challenging behaviors from clients in a calm manner by utilizing de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted clients with personal care, such as showering and dressing.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Organized leisure activities for clients in the community.
Cleaner
GST
Tweed Heads , NSW
02.2020 - 05.2022
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Emptied trash cans and replaced liners as needed.
- Provided assistance with laundry services when needed.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Transported trash bags to designated disposal areas.
- Inspected rooms for cleanliness prior to guest arrival.
Barista
Gloria Jeans
Tweed Heads , NSW
02.2018 - 11.2019
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and American's.
Education
Bachelor of Arts - Law Enforcement
Southern Cross University
South Port 05-2020
Retail Management
Kingscliff Tafe
Kingscliff, NSW02-2018
Skills
- Effective communication abilities
- Problem-solving capabilities
- Product knowledge mastery
- Upselling strategies
- Sanitizing surfaces
- Preparing orders
References
References available upon request.
Timeline
Seafood Team Member
Armidale east store
01.2023 - 08.2024
Support Worker
ABN
06.2022 - 12.2022
Cleaner
GST
02.2020 - 05.2022
Barista
Gloria Jeans
02.2018 - 11.2019
Bachelor of Arts - Law Enforcement
Southern Cross University
Retail Management
Kingscliff Tafe
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