Summary
Overview
Work History
Education
Skills
Self- introduction
Languages
Timeline
Waitress

Kaylee Ma

Burwood,NSW

Summary

Self-directed and successful Influencer with proven track record of working on social media projects from concept to completion while prioritizing and creatively problem-solving to get results. Develops, writes and curates content to inform and shape opinions. Strong social network of 7000 followers.

Overview

3
3
years of professional experience

Work History

Sales Assistant

Press On Nails
01.2024 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Waitress

The Memory Tongue
07.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

Education

Bachelor of Communications - Communication

UTS
Haymarket, NSW
11.2026

Skills

  • Ordering Procedures
  • Billing and Payment Processing
  • Credit and Debt Card Processing
  • Customer Needs Assessments
  • Customer Loyalty Programs
  • Cleaning and Sanitizing

Self- introduction

I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I will always show gratitude and bring a fun positive vibe to the work environment.


Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Japanese
Elementary

Timeline

Sales Assistant

Press On Nails
01.2024 - Current

Waitress

The Memory Tongue
07.2022 - Current

Bachelor of Communications - Communication

UTS

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Kaylee Ma