Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Reeve

Coolangatta,QLD

Summary

I am self-motivated and reliably positioned and will contribute strongly to customer service operations and have the enthusiasm, work ethic, hardworking skills, and initiative. I like to be fast paced and keep up a good rhythm while still working efficiently and providing the best service to the customers.

Overview

8
8
years of professional experience

Work History

Duty Manager

Tugun Seahawks Football Leagues Club
03.2024 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.]
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Trained new staff members on company policies and procedures.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Domestic Cleaner

Klassy Kleans
08.2022 - Current
  • Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
  • Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
  • Performed laundry tasks including washing, drying, folding, ironing clothes following specific client instructions on clothing care maintenance.
  • Utilized eco-friendly cleaning products to promote a safe and healthy home environment for clients.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Food and Beverage Attendant

Julie Craig
12.2021 - Current
  • Working behind the bar serving drinks and food. I also attend the pokies, TAB and KENO machines helping customers and serving customers when needed and handling any complaints to the best of my ability.
  • Done reception and housekeep work and running the whole system with the hostel upstairs with making bookings with Preno and Booking.com, contacting patrons, replying to any emails and complaints and also doing the ordering for laundry and supplies.

Food and Beverage Attendant

Perry Davies
03.2021 - 12.2021
  • I was an all rounder at this job so I could serve drinks and food in bistro and also work in the bar while attending gaming, TAB and KENO.
  • I was also given the responsibility to help with closes most nights cleaning bar or bistro and packing down for the opening person.
  • I also help run with the golf course by making bookings and getting buggies ready and clubs if they needed them.

Food and Beverage Attendant

Julie Craig
07.2019 - 02.2021


  • I was handling food and drinks to customers(can carry three plates), learning both the food and drink tills, serving drinks at bar (pouring beer and premixing alcohol), general cleaning duties of clearing plates and glasses when seen finished, wiping down tables and setting them up for future customers
  • It is very more high paced and I have become more confident and comfortable at the bar and knowing prices off the top of my head and know where everything is on the till to knowing how to fix problems on either the pokie machines, KENO and TAB
  • I was able to confidently close the bar and gaming at nights (counting pokie money, wiping gaming areas down, cleaning behind bar, doing stock) and general pack down of the pub.

Waitress

Russell Billson
02.2019 - 08.2019


  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Able to open and close restaurant most days without any help with myself and one other staff member.

Front of House Team Member

Paul Quixley
04.2017 - 10.2018
  • Assisted with delivering food, filling beverages and retrieving items for guests.
  • Learnt how to make coffees, milkshakes and cold drinks.
  • I did also make pizzas and cook them in the open and box them as well
  • Prepped sandwiches, cakes and takeaway food fresh every day.
  • Closed most nights and helped packing down the cafe for the opening person.

Education

Sport & Recreation Cert III -

Maryborough Education Centre
Maryborough, Victoria

Certificate II - Animal Studies

TAFE
Kingscliff, NSW
2019

Bronze Award Duke Of Edinburgh -

Maryborough Education Centre
2017

Skills

  • Cocktail Knowledge
  • Food and Beverage Preparation
  • Cash Register Operations
  • Table Setting Arrangements
  • Guest Inquiries
  • Menu Inquiries
  • Reception Service
  • Complaint Handling
  • Service Bar Restocking
  • Basic barista skills
  • Staff supervision
  • Reception service
  • POS system operation
  • Housekeeping
  • Guest services

Timeline

Duty Manager

Tugun Seahawks Football Leagues Club
03.2024 - Current

Domestic Cleaner

Klassy Kleans
08.2022 - Current

Food and Beverage Attendant

Julie Craig
12.2021 - Current

Food and Beverage Attendant

Perry Davies
03.2021 - 12.2021

Food and Beverage Attendant

Julie Craig
07.2019 - 02.2021

Waitress

Russell Billson
02.2019 - 08.2019

Front of House Team Member

Paul Quixley
04.2017 - 10.2018

Sport & Recreation Cert III -

Maryborough Education Centre

Certificate II - Animal Studies

TAFE

Bronze Award Duke Of Edinburgh -

Maryborough Education Centre

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Kaylee Reeve