Kaylee Umbers
Brisbane
Summary
Dynamic and service oriented with a proven track record at Michael Tassis Group, excelling in high pressure environments and enhancing customer satisfaction through exceptional service and teamwork. Skilled in multitasking and problem-solving, adept at learning new concepts swiftly. Demonstrates strong communication and collaboration abilities, contributing to efficient operations and positive customer experiences. Thrives on achieving results and ensuring guest satisfaction.
Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
3
3
years of professional experience
Work History
Waitress
Michael Tassis Group
12.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Business - Marketing (not Completed)
Queensland University of Technology
Brisbane, QLD12-2026
Skills
- Customer service orientation
- Strong multitasking
- Team collaboration
- Attention to detail
- Hospitality service expertise
- Time management
- Performance improvement
- Sales techniques
- Guest relations management
- Reliability and punctuality
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Cooking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Waitress
Michael Tassis Group
12.2021 - Current
Bachelor of Business - Marketing (not Completed)
Queensland University of Technology
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