Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Timeline
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Hi, I’m

Kaylee Underhill

Ovens,VIC
Kaylee Underhill

Summary

Empathetic and adaptable mental health professional with expertise in building rapport and conducting thorough safety assessments. Committed to fostering client trust and promoting mental wellness through effective case management and resource connection.

Overview

15
years of professional experience
2
Certification
4
years of post-secondary education

Work History

Mind Australia
North East Victoria

Community Mental Health Practitioner
01.2023 - 06.2023

Job overview

  • Conducted assessments to identify client needs and develop appropriate care plans.
  • Evaluated program effectiveness by tracking client progress over time using standardised assessment tools.
  • Served diverse populations including adolescents, adults, and children experiencing various mental health challenges.
  • Provided clients with recommendations to community resources.
  • Collaborated with multidisciplinary teams to enhance client care strategies.
  • Documented progress notes and maintained accurate client records in compliance with regulations.
  • Provided crisis intervention support, ensuring immediate assistance for clients in distress.
  • Engaged clients through active listening, fostering trust and encouraging open communication.
  • Maintained caseload of +6 clients at any given time.
  • Participated in professional development workshops to enhance clinical skills and knowledge base.
  • Increased accessibility to services by offering flexible appointment hours and telehealth options when needed.
  • Provided comprehensive case management services, created care plans, and connected clients to appropriate resources.
  • Worked collaboratively with medical professionals regarding client care.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioural or mental health issues.

Mind Australia
North East Victoria

Community Mental Health Practitioner
06.2021 - 03.2022

Job overview

  • Conducted assessments to identify client needs and develop appropriate care plans.
  • Provided psychoeducation to clients, promoting understanding of mental health conditions and available resources.
  • Maintained a caseload of +8 clients at any given time.
  • Maintained thorough documentation of client progress, treatment plans, and case notes in accordance with company regulations and professional standards.
  • Implemented crisis intervention strategies when necessary, ensuring client safety and appropriate support services.
  • Worked collaboratively with medical professionals regarding patient care.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health care.
  • Developed strong rapport with clients, fostering trust and open communication to facilitate successful sessions.
  • Established a referral network with local community partners, working together to provide comprehensive care for clients.
  • Promoted mental wellness by educating clients about preventative measures such as proper nutrition, exercise routines and sleep hygiene habits.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships

Inside Outback
Myrtleford, VIC

Customer Service Assistant
09.2008 - 01.2019

Job overview

  • Developed and maintained comprehensive knowledge of products to enhance customer experience.
  • Worked both autonomously and as a team.
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Suggested best-fit offerings from available products and services to capitalise on upsell opportunities.
  • Sale and custom ordering of ammunitions and other hunting related items such as knives and compound bows.
  • EFT, cash and cheque sales.

Target Australia
Myrtleford, VIC, Wodonga VIC & Griffith NSW

Customer Service Assistant
07.2011 - 08.2014

Job overview

  • Assisted in training new team members on service protocols and company policies.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Completed customer sales, returns and laybuys.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Stock management, refill and stocktake.

Education

Goulburn Ovens Institute of TAFE
VIC

Certificate IV from Community Services
07.2020 - 12.2020

University Overview

  • Studied: Heavy focus on Mental Health
  • Professional Development Studies: Regular researching ways to improve service delivery and upskilling

University of New England
Armidale

Diploma from Education Studies
02.2016 - 10.2019

University Overview

Although I ceased study of a Bachelor Degree in Secondary Education and Arts in 2019 due to a MVA in April of 2018, I was awarded a Diploma of Education Studies in June of 2026 for the units I did complete.

Skills

  • Mental health advocacy
  • Developing patient care plans
  • Self-care promotion
  • Psychosocial Recovery
  • Building rapport
  • Service referral
  • Multitasking
  • Active listening
  • Trauma-informed care
  • Teamwork and collaboration
  • Safety and risk assessments
  • Adaptability and flexibility

Certification

  • Full Car License Victoria
  • Victorian Working With Children Check (currently volunteer)
  • NDIS Worker Screening

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Coding and Programming
  • Video Gaming
  • Creative Writing
  • Crafting and DIY Projects
  • Reading
  • Hiking
Availability
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tuesday
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friday
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sunday
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afternoon
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Timeline

Community Mental Health Practitioner
Mind Australia
01.2023 - 06.2023
Community Mental Health Practitioner
Mind Australia
06.2021 - 03.2022
Goulburn Ovens Institute of TAFE
Certificate IV from Community Services
07.2020 - 12.2020
University of New England
Diploma from Education Studies
02.2016 - 10.2019
Customer Service Assistant
Target Australia
07.2011 - 08.2014
Customer Service Assistant
Inside Outback
09.2008 - 01.2019

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Kaylee Underhill