Sarah Brennan
Parkes
Summary
Dynamic professional with a proven track record at Uniting, adept in enhancing client well-being and independence through exceptional problem-solving and relationship-building skills. Expert in data confidentiality and customer service, consistently achieving positive outcomes. Demonstrated adaptability and commitment to continuous development, contributing to client satisfaction.
Overview
16
16
years of professional experience
Work History
Case Worker - Uniting FP Program
Uniting
03.2024 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Promoted community integration by providing extensive physical, emotional, and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Complete NCFAS and TWB assessments for each family.
- Develop case plans and family action plans.
- Liaising with the Department of Communities and Justice on client progress.
- Implement timely safety planning and risk management.
- Case load of 9 families with visits occurring weekly.
- Three-month reviews of family action plans and updating with the family's new goals.
Support Worker - Uniting PSP-FP Program
Uniting
03.2023 - 03.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their well-being.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Promoted community integration by providing extensive physical, emotional and social support.
Head Builders Labourer
Resmark Homes
08.2013 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Landscaping and truck deliveries
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receptionist/Administration Officer
Dukes Estate Agents
01.2012 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Collected incoming payments, processed transactions, and updated relevant records.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered the central telephone system and directed calls accordingly.
Customer Service Sales Representative
Dick Smith Electronics
10.2008 - 12.2011
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Conducted follow-up calls, fostering client relationships, and answering questions.
- Increased sales opportunities with personalised product recommendations.
- Handled customer inquiries to create positive interactions and build rapport.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to assist customers with better-informed recommendations.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Increased repeat business by personalising customer interactions and remembering client preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Education
No Degree - Community Services
Uniting
Dubbo, NSW 11-2024
No Degree - Skid Steer Licence
Lawrence Davies Industry Training
Kingswood, NSW 01-2014
No Degree - White Card
Work Health And Safety Centre
Saint Marys, NSW06-2013
Diploma in Children's Services - Children Services
TAFE NSW
Nepean, NSW12-2010
Certificate III - Children Services
TAFE NSW
Nepean Tafe12-2009
Skills
- Verbal and written communication
- Data confidentiality
- Customer service
- Problem-solving
- Attention to detail
- Conflict resolution
- Safety and compliance
- Teamwork and collaboration
- Relationship building
- Task prioritisation
- Data entry
- Positive attitude
- Clear communication
- Adaptability and flexibility
- Goal setting and achievement
- Continuous development
Accomplishments
- Consistently achieving positive engagement from clients through rapport building and empowering clients to make positive change
- Crisis intervention with complex families to achieve safe outcomes for children and parents
- Stepped into the role of Caseworker after being recognised for my consistent approach to meeting the needs of families in a respectful and positive way
Timeline
Case Worker - Uniting FP Program
Uniting
03.2024 - Current
Support Worker - Uniting PSP-FP Program
Uniting
03.2023 - 03.2024
Head Builders Labourer
Resmark Homes
08.2013 - 03.2019
Receptionist/Administration Officer
Dukes Estate Agents
01.2012 - 08.2013
Customer Service Sales Representative
Dick Smith Electronics
10.2008 - 12.2011
No Degree - Community Services
Uniting
No Degree - Skid Steer Licence
Lawrence Davies Industry Training
No Degree - White Card
Work Health And Safety Centre
Diploma in Children's Services - Children Services
TAFE NSW
Certificate III - Children Services
TAFE NSW
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