Kayleen Palalagi
Browns Plains,QLD
Summary
A professional and ethical approach that enables me to build trusting relationships.
Creating positive change to effect continuous improvement through collaboration with co-workers and stakeholders.
Effective problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
17
17
years of professional experience
Work History
Project Manager
Job Coach (Octopus Consulting Group)
09.2023 - 06.2024
- Collaborated with DEWR who provided guidelines for the "Launch into work program".
- Developed and designed 2 week training schedule.
- Connected with Employment Service Providers.
- Promoted government funded program to ESP.
- Recruitment and selection of Job Seekers through ESP.
- Empowering participants to increase their confidence, resilience and positive change.
- Post placement and on-site performance management of successful candidates.
- Liaised with host employer to include walk throughs and risk assessments.
On-site Manager
RWM (Regional Workforce Management)
09.2022 - 09.2023
- Manage all aspects of operations, human resources, and employee performance management.
- Strengthen connections with key stakeholders to enhance operations.
- Managed and coordinated the onboarding and well-being of Pacific Island workers participating in the PALM Scheme.
- Collaborated with real estate professionals to secure accommodations for PALM scheme employees prior to their arrival.
- Managed the furnishing of homes and performed follow-up inspections to ensure that properties met the standards set by real estate guidelines.
- Oversee the onsite team to ensure prompt resolution of client issues while effectively managing daily activities to maintain high quality and strict adherence to safety guidelines.
- Provided ongoing support to PALM scheme employees as they adapted to a new country and navigated the expectations in the workplace.
Onsite Manager
Labourforce Impex Personnel - Americold
10.2014 - 12.2021
- Manage all aspects of pre-employment and on-boarding cycle through to terminations.
- Deliver a high level of service to meet resourcing requirements and providing customer satisfaction
- Managed 100-150 associates
- Recognizing employee achievements and encouraging excellence in the work environment
- Building strong and trusting working relationships with key stakeholders internal and external
- Comprehensive understanding of clients operational efficiencies
- Performance management and continuous improvement of associates to include KPI's, HR/IR, Injury management, WHS and payroll.
- Award and EBA interpretation
- Ensure compliance with company policies and procedures.
- Injury management - RTWP supporting injured employees with the aim to return to post injury duties
- Manage and resolve payroll queries in an efficient and timely manner
- In consultation with customer, manage workforce planning, rostering, and reporting on attendance, punctuality, attrition and behavioural issues
- Promote safety standards through regular employee engagement and positive re-enforcement
Branch Manager
Labourforce Impex Personnel
02.2010 - 09.2014
- Generate new business for the company
- Increase the overall productivity of the branch by capturing growth opportunities within existing clients
- On-boarding of new hires due to expansion
- Ensure compliance with company policies and procedures
- Implemented training programs for branch personnel
- Award and EBA interpretation
- Attending regular sales and operations meetings
- Regular client visits to obtain feedback of service delivery
- Supported forecasts and business plans
- Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals
- Adhering to high ethical and professional standards
- Performed annual site safety audits
Branch Manager
Total Staffing Solutions
10.2007 - 12.2009
- Start up for National company
- Increasing brand awareness for the company through networking
- Interviewed and hired new employees
- Increase the overall productivity of the branch by capturing growth opportunities
- Enhanced team performance by recruiting, hiring and training qualified staff members
- Ensure compliance with company policies and procedures
- Implemented training programs for branch personnel
- Evaluating employee performance and providing feedback and coaching as needed
- Reporting financials at regular sales and operations meetings
- Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
- Complying with all applicable laws and regulations for the industry within Queensland
Education
Huntly College
New ZealandSkills
- Staff Management
- Strategic planning
- Dependable and Responsible
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
- Self-Motivated
- Team building
- Organization and Time Management
- Training and Development
Referee
Stacey McIntosh
CEO Octopus Consulting Group
0481 732 015
Timeline
Project Manager
Job Coach (Octopus Consulting Group)
09.2023 - 06.2024
On-site Manager
RWM (Regional Workforce Management)
09.2022 - 09.2023
Onsite Manager
Labourforce Impex Personnel - Americold
10.2014 - 12.2021
Branch Manager
Labourforce Impex Personnel
02.2010 - 09.2014
Branch Manager
Total Staffing Solutions
10.2007 - 12.2009
Huntly College
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