Kayleen Palalagi
Browns Plains,QLD
Summary
A professional and ethical approach that enables me to build trusting relationships.
Creating positive change to effect continuous improvement through collaboration with co-workers and stakeholders.
Effective problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
17
17
years of professional experience
Work History
Project Manager
Job Coach (Octopus Consulting Group)
Brisbane, QLD
09.2023 - 06.2024
- Collaborated with DEWR who provided guidelines for the "Launch into work program".
- Developed and designed 2 week training schedule.
- Connected with Employment Service Providers.
- Promoted government funded program to ESP.
- Recruitment and selection of Job Seekers through ESP.
- Empowering participants to increase their confidence, resilience and positive change.
- Post placement and on-site performance management of successful candidates.
- Liaised with host employer to include walk throughs and risk assessments.
On-site Manager
RWM (Regional Workforce Management)
Brisbane, QLD
09.2022 - 09.2023
- Manage all aspects of operations, human resources, and employee performance management.
- Strengthen connections with key stakeholders to enhance operations.
- Managed and coordinated the onboarding and well-being of Pacific Island workers participating in the PALM Scheme.
- Collaborated with real estate professionals to secure accommodations for PALM scheme employees prior to their arrival.
- Managed the furnishing of homes and performed follow-up inspections to ensure that properties met the standards set by real estate guidelines.
- Oversee the onsite team to ensure prompt resolution of client issues while effectively managing daily activities to maintain high quality and strict adherence to safety guidelines.
- Provided ongoing support to PALM scheme employees as they adapted to a new country and navigated the expectations in the workplace.
Onsite Manager
Labourforce Impex Personnel - Americold
Acacia Ridge, QLD
10.2014 - 12.2021
- Manage all aspects of pre-employment and on-boarding cycle through to terminations.
- Deliver a high level of service to meet resourcing requirements and providing customer satisfaction
- Managed 100-150 associates
- Recognizing employee achievements and encouraging excellence in the work environment
- Building strong and trusting working relationships with key stakeholders internal and external
- Comprehensive understanding of clients operational efficiencies
- Performance management and continuous improvement of associates to include KPI's, HR/IR, Injury management, WHS and payroll.
- Award and EBA interpretation
- Ensure compliance with company policies and procedures.
- Injury management - RTWP supporting injured employees with the aim to return to post injury duties
- Manage and resolve payroll queries in an efficient and timely manner
- In consultation with customer, manage workforce planning, rostering, and reporting on attendance, punctuality, attrition and behavioural issues
- Promote safety standards through regular employee engagement and positive re-enforcement
Branch Manager
Labourforce Impex Personnel
Acacia Ridge, QLD
02.2010 - 09.2014
- Generate new business for the company
- Increase the overall productivity of the branch by capturing growth opportunities within existing clients
- On-boarding of new hires due to expansion
- Ensure compliance with company policies and procedures
- Implemented training programs for branch personnel
- Award and EBA interpretation
- Attending regular sales and operations meetings
- Regular client visits to obtain feedback of service delivery
- Supported forecasts and business plans
- Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals
- Adhering to high ethical and professional standards
- Performed annual site safety audits
Branch Manager
Total Staffing Solutions
Acacia Ridge, QLD
10.2007 - 12.2009
- Start up for National company
- Increasing brand awareness for the company through networking
- Interviewed and hired new employees
- Increase the overall productivity of the branch by capturing growth opportunities
- Enhanced team performance by recruiting, hiring and training qualified staff members
- Ensure compliance with company policies and procedures
- Implemented training programs for branch personnel
- Evaluating employee performance and providing feedback and coaching as needed
- Reporting financials at regular sales and operations meetings
- Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
- Complying with all applicable laws and regulations for the industry within Queensland
Education
Huntly College
New ZealandSkills
- Staff Management
- Strategic planning
- Dependable and Responsible
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
- Self-Motivated
- Team building
- Organization and Time Management
- Training and Development
Referee
Stacey McIntosh
CEO Octopus Consulting Group
0481 732 015
Timeline
Project Manager
Job Coach (Octopus Consulting Group)
09.2023 - 06.2024
On-site Manager
RWM (Regional Workforce Management)
09.2022 - 09.2023
Onsite Manager
Labourforce Impex Personnel - Americold
10.2014 - 12.2021
Branch Manager
Labourforce Impex Personnel
02.2010 - 09.2014
Branch Manager
Total Staffing Solutions
10.2007 - 12.2009
Huntly College