- Team Sports
- Reading
- Travel
- Outdoor Recreation
Kayleen Scott
Thornlands,QLD
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Demonstrates ability to manage complex schedules and documents, adapt seamlessly to evolving needs. Skilled in document preparation, and maintaining confidentiality, ensuring smooth operations and high standards.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Executive Legal Secretary
Department of Justice and Attorney-General
12.2023 - Current
- Company Overview: Commercial, Property, Insurance and Risk Branch - Crown Law - Full-time contract
- Providing high quality and timely executive legal secretarial and administrative support to the Assistant Crown Solicitor and team
- Monitoring and managing incoming and outgoing correspondence
- Organising meetings and conferences
- Preparing and distributing agendas and minutes
- Travel and accommodation coordination/booking
- Diary and database management
- Preparing, checking and actioning reports
- Consulting and liaising with internal and external clients and other stakeholders on various confidential and sensitive matters
- Assisting legal professionals with billing and payment of invoices
- Supervising a team of secretaries to ensure quality services are provided and resources are effectively utilised within the legal team
- Coordinating, delegating and scheduling work to meet deadlines and client service
- Undertaking individual and team performance management
- Providing advice and training on general operations of the team, branch and whole of practice processes and procedures relating to legal secretarial work, human resources, finance, information technology and other corporate processes
- Assisting and supporting the project manager to develop and implement new processes
- Undertaking incidental tasks as required
Senior Legal Secretary
Department of Justice and Attorney-General
05.2023 - 11.2023
- Company Overview: Commercial, Property, Insurance and Risk Branch - Crown Law - Full-time contract
- High level accurate word processing and typing
- Complex formatting of documents
- Preparing correspondence, briefs and documents
- Travel and accommodation co-ordination
- Maintaining information management and e-filing systems
- Assisting legal professionals with billing and payment of invoices
- Other general office duties including answering telephones, collecting and distributing mail, managing a client data base, maintaining office equipment and stationery supplies
Legal Support Officer
Legal Aid NSW
09.2019 - 03.2022
- Company Overview: Civil Law Service for Aboriginal Communities
- High level accurate word processing and typing
- Complex formatting of documents
- Preparing correspondence, briefs and documents
- Travel and accommodation co-ordination
- Maintaining information management and filing systems
- Answering telephones, collecting and distributing mail
- Maintaining a client data base
- Administering a telephone advice roster for a team of 18 lawyers
- Maintaining office equipment and stationery supplies
- Travelling to remote team members to provide ad-hoc support
Receptionist/General Office Administration
AccountabilityNet
05.2016 - 01.2018
- Company Overview: Accountants & Tax Agents, Auckland NZ - Part-time
- General office duties such as answering telephones, collecting and distributing mail, managing debtors, petty cash reconciliation, data input, manage partner diaries, maintain office equipment and supplies
Court Support Officer
Aboriginal & Torres Strait Islander Legal Service (Qld) Ltd
11.2009 - 09.2013
- Interact with clients to provide them with an understanding of the criminal justice system and their rights whether they are in custody, court or via telephone
- Assist legal staff to provide a culturally appropriate service including obtaining client instructions
- Attend and provide service to clients who may be in custody within Police complexes, correctional institutions or other location ie Magistrates, District Courts as needed
- Act as a first-point of contact with the Police and in some cases, Correctional Centre's, for example deaths in custody
- Attend conferences with Barristers, instruct at Court hearings
- Attend courts as directed/required including appearances for remands
- File management including drafting, typing and filing court documents, letters and reports to government departments
- After-hours on-call duties as required
- Act as a liaison between non-indigenous staff and clients
- Network with local community and government departments to develop professional relationships
Customer Service Officer/ Director Support Officer
Queensland Health
04.2008 - 10.2009
- Company Overview: Redland Hospital
- General office duties including providing high quality confidential secretarial and general administrative support to the executive staff members
- Liaise with, cooperate with and advise/assist staff of departments within the Health Service District
- Develop, organise, set up and manage office systems and structures concerning administrative duties primarily of senior management
- Work autonomously, utilising discretion in the absence of decision makers in resolution of conflict, meet deadlines, establish work priorities, organise meetings and appointments
- Prepare and distribute agendas for meetings, book conference rooms, facilities and equipment and take minutes during meetings
- Establish, review and maintain an effective office record system in conjunction with other administrative staff within the unit/department of confidential documents, papers, internal correspondence, medical reports and manage computerised data
Administration Assistant
Eagar & Buck
09.2007 - 01.2008
- Company Overview: Patent & Trade Mark Attorneys
- Preparation of correspondence and documents to be filed with Intellectual Property Australia, general office procedures, filing, faxing, answering telephones
- Patent & Trade Mark Attorneys
Temporary Indigenous Sport & Recreation Officer
Winnam Aboriginal & Torres Strait Islander Corporation
03.2007 - 09.2007
- Network with other sports co-ordinators in the region
- Organise activities for/with various groups in the community
- Conduct community meetings to promote and assess the needs in the area
- Research access by Indigenous people to existing sporting and recreation programs
- Set and monitor a budget for this program
- Source additional funding
- Submit written reports to the Board of Winnam and Department of Sport and Recreation
- Prepare an activity schedule and undertake training to further develop skills
Administration Assistant
Georgina Hostel
03.2007 - 09.2007
- General office duties including collecting and sorting mail
- Answering telephone inquiries
- Photocopying, faxes, filing, recording of minutes of staff meetings, newsletters, flyers
- Assisting residents generally, liaising with Health services
Indigenous Complaints Officer
Crime and Misconduct Commission Qld
11.2003 - 12.2006
- Receive complaints and information concerning suspected misconduct of officers of units of public administration and make preliminary inquiries of such matters in accordance with the CMC Act 2001
- Prepare detailed reports of information received and draft correspondence in relation to such matters
- Record complaints and other information in a data base
- Identify systemic problems
- Participate in education programs and liaison activities within Aboriginal and Torres Strait Islander Communities
Field Officer
Aboriginal & Torres Strait Islanders Corporation (QEA) for Legal Services
02.2003 - 11.2003
- Attend and provide service to clients who may be in custody within Police complexes, correctional institutions or other location ie Magistrates Courts as needed
- Act as a first-point of contact with the Police and in some cases, Correctional Centres, for example deaths in custody
Legal Secretary
Aboriginal & Torres Strait Islanders Corporation (QEA) for Legal Services
03.2001 - 12.2002
- Typing of correspondence/Court documents
- Preparation of briefs; associated clerical duties using Microsoft Office
- Client/Telephone enquiries
Secretary/Receptionist
Winnam Aboriginal & Torres Strait Islander Corporation
01.1997 - 12.1999
- Typing of Correspondence/ Reports/Minutes
- Using Microsoft Works for Windows
- Cash handling, Reconciliation, Petty cash
- Client Liaison/Telephone enquiries
- Associated clerical duties, photocopying, faxes, preparation of meeting material, newsletters
- Arranging maintenance to rental properties
- Maintaining membership register
Legal Secretary
Boe & Hogan
01.1992 - 12.1995
- Company Overview: Lawyers
- Personal secretary to Michael Hogan (Partner)
- Personal secretary to Scott McDougall (Snr Associate)
- Associated clerical duties
- Client liaison
- Handling client enquiries
- Appointment making and typing of legal documentation
- Lawyers
Sales Assistant
Proserpine BP Roadhouse
01.1990 - 12.1990
- Serving customers
- Receipt of payments
- Preparing and cooking fast food
- General cleaning duties
Legal Typist
Paul Richards & Associates
01.1989 - 12.1990
- Company Overview: Solicitors
- Typing of Court documents
- Word processing WP5.1
- Associated clerical duties
- Solicitors
Education
No Degree - Year 12 Certificate
Wynnum State High School
Wynnum, QLD01-1988
Skills
- Strong communication skills
- Efficient time management
- Efficient multi-tasker
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Organizational skills
- Adaptability and flexibility
Certification
- Queensland Driver's Licence C Class
- First Aid Certification
- Positive Notice Blue Card (Qld)
Interests
Timeline
Executive Legal Secretary
Department of Justice and Attorney-General
12.2023 - Current
Senior Legal Secretary
Department of Justice and Attorney-General
05.2023 - 11.2023
Legal Support Officer
Legal Aid NSW
09.2019 - 03.2022
Receptionist/General Office Administration
AccountabilityNet
05.2016 - 01.2018
Court Support Officer
Aboriginal & Torres Strait Islander Legal Service (Qld) Ltd
11.2009 - 09.2013
Customer Service Officer/ Director Support Officer
Queensland Health
04.2008 - 10.2009
Administration Assistant
Eagar & Buck
09.2007 - 01.2008
Temporary Indigenous Sport & Recreation Officer
Winnam Aboriginal & Torres Strait Islander Corporation
03.2007 - 09.2007
Administration Assistant
Georgina Hostel
03.2007 - 09.2007
Indigenous Complaints Officer
Crime and Misconduct Commission Qld
11.2003 - 12.2006
Field Officer
Aboriginal & Torres Strait Islanders Corporation (QEA) for Legal Services
02.2003 - 11.2003
Legal Secretary
Aboriginal & Torres Strait Islanders Corporation (QEA) for Legal Services
03.2001 - 12.2002
Secretary/Receptionist
Winnam Aboriginal & Torres Strait Islander Corporation
01.1997 - 12.1999
Legal Secretary
Boe & Hogan
01.1992 - 12.1995
Sales Assistant
Proserpine BP Roadhouse
01.1990 - 12.1990
Legal Typist
Paul Richards & Associates
01.1989 - 12.1990
No Degree - Year 12 Certificate
Wynnum State High School
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