Kayleen Wilkinson
Warriewood,NSW
Summary
A seasoned leader in operations and business development, I've spearheaded initiatives at AirRoad Pty Ltd that significantly enhanced operational efficiency and customer satisfaction. My expertise in leadership, problem resolution, and operations management, coupled with a proven track record of fostering strong client and team relationships, has consistently driven business growth and profitability.
Overview
29
29
years of professional experience
Work History
General Manager NSW
AirRoad Pty Ltd
01.2014 - Current
- Work closely with the MD to develop and implement structured processes across the organisation
- Managed a diverse team of professionals, Drivers, Warehouse and operations staff fostering a positive work environment and high employee satisfaction.
- Ensure the efficiency of entire state operations by meeting cost, productivity, and accuracy targets
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Oversaw successful launch of new systems/product lines, coordinating between departments to ensure unified approach and timely delivery.
- Managed NSW regional agent network to achieve set KPI's to achieve overall National customer satisfaction
- Ensure compliance with all health,safety and road transport laws and regulations ensuring compliance with COR
- Successfully Negotiated Driver EBA agreement with TWU
General Manager Specialised Services
AirRoad Specialised
05.2016 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed National specialist team for project managed delivery rollouts ( 2 men crews, Bump in and out for exhibitions/ deliveries to highrise building with road closures etc)
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Business Development Manager
AirRoad Pty Ltd
01.2014 - 05.2016
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Attended events, training seminars, and manufacturer product showcases.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.
- Established strong partnerships with channel partners for seamless distribution of products across various regions.
- Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
- Created customized solutions for unique client needs resulting in increased customer satisfaction.
National Business Development Manager
FreightSafe
11.2012 - 12.2013
- Negotiated win-win agreements with clients, suppliers, and partners for mutual benefit.
- Coordinated joint ventures between the company and external organizations for mutually beneficial collaborations.
- Secured long-term contracts by establishing strong relationships with key decision-makers and stakeholders.
- Streamlined internal processes for increased efficiency in lead generation and follow-up activities.
National Account Manager
Parcel Direct Group
10.2010 - 11.2012
Vertical Market Manager Fashion
TNT Express
01.2007 - 10.2010
Various Sales Management Roles
TNT Express
08.1996 - 01.2007
Education
High School Diploma -
Richland State High School
Brisbane, QLDSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relationship management
Timeline
General Manager Specialised Services
AirRoad Specialised
05.2016 - 02.2022
General Manager NSW
AirRoad Pty Ltd
01.2014 - Current
Business Development Manager
AirRoad Pty Ltd
01.2014 - 05.2016
National Business Development Manager
FreightSafe
11.2012 - 12.2013
National Account Manager
Parcel Direct Group
10.2010 - 11.2012
Vertical Market Manager Fashion
TNT Express
01.2007 - 10.2010
Various Sales Management Roles
TNT Express
08.1996 - 01.2007
High School Diploma -
Richland State High School
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