Kayleene French
Panania,NSW
Summary
Hardworking, honest, and reliable professional seeking a position to leverage my extensive customer service and office management skills to contribute to the success of the organization. Experienced Office Management and Customer Service Representative Professional who succesfully optimises productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Office Supervisor & Customer Service Representative
All Metal Australia
09.2017 - 05.2023
- Conducted in-person and phone sales
- Processed cash and card payments, handled order processing via Sage, and managed invoicing
- Prepared daily banking balance reports and communicated with the accounts department
- Coordinated order tracking using truck tracking programs and liaised with external companies
- Assisted with order picking, packing, and customer pickups
- Managed credit investigations, customer complaints, and disputes
- Oversaw daily office operations including maintenance, supplies, and logistics
- Trained new staff in customer service and company policies
- Ensured adherence to workplace health and safety procedures and reported to senior management
- Conducted daily stock checks and managed purchase orders.
Customer Service
Bremick Fasteners
05.2016 - 09.2017
- Provided customer service via phone, email, and online platforms
- Processed orders using Streamline Program and handled export orders and quotes
- Managed customer complaints, credit investigations, and rejections
- Liaised with customers and sales representatives.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Streamlined order processing for faster customer service and increased satisfaction.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Customer Service and 2IC
Bremick Fasteners
02.2015 - 05.2016
- Delivered customer service and processed orders using Streamline Program
- Conducted credit investigations, managed complaints, and liaised with customers and sales representatives
- Ordered stationery and served as a First Aid Officer.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Manager
Metroll Building Products
03.2012 - 07.2014
- Managed rosters, customer complaints, credit rejections, and inter-branch communications
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions which lead to customer satisfaction and loyalty
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Order Processing and Customer Service in person and via phone
Customer Service Clerk
Metroll Building Products
03.2011 - 03.2012
- Handled sales over the phone and at the trade counter
- Managed transport bookings, customer orders, and credit investigations
- Utilized Pronto and Microsoft packages for daily tasks.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
Internal Sales and Purchasing
Metal Roofing Industries
10.2007 - 03.2011
- Managed reception and phone operations
- Utilized MYOB for sales and purchasing
- Trained new team members and handled customer complaints and resolutions
- Communicated with suppliers and processed customer orders.
Project Officer (One Year Contract)
Jymbilung House
06.2005 - 07.2006
- Planned and evaluated daily programs for client needs
- Managed staff rosters and general operations of the Day Respite Centre
- Trained new staff and volunteers, and ensured compliance with relevant policies.
- Gathered and organized supporting materials for meetings and project updates.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Oversaw staff schedules and assignments to handle programming demands.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Administration Manager
Jymbilung House
02.2003 - 07.2007
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
Education
Certificate III in Social Services -
Genu Training
Melbourne, VICLandmark Education Curriculum For Living -
Landmark Education
Brisbane, QLD01.2014
Effective Communication And Human Relations -
Dale Carnegie
Brisbane, QLD2013
Certificate III In Business Administration -
Logan Tafe
Beaudesert, QLD2005
Certificate III in Aged Care -
Logan Tafe
Beaudesert, QLD2005
Year 12 Certificate -
Beaudesert State High School
Beaudesert, QLD11.2002
Skills
- Training and coaching
- Scheduling and calendar management
- Documentation and control
- Workflow Planning
- Organizational Leadership
- Workload prioritization
- Customer Relations
- Conflict Management
- Excellent multi-tasking ability
Professional Attributes
- Adaptable to various working environments.
- Effective team leader and collaborator.
- Skilled in handling tense situations with humour and composure.
- Proficient in Microsoft Office suite.
- Dedicated to creating a productive and enjoyable workplace.
- Committed to delivering exceptional customer service.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Office Supervisor & Customer Service Representative
All Metal Australia
09.2017 - 05.2023
Customer Service
Bremick Fasteners
05.2016 - 09.2017
Customer Service and 2IC
Bremick Fasteners
02.2015 - 05.2016
Customer Service Manager
Metroll Building Products
03.2012 - 07.2014
Customer Service Clerk
Metroll Building Products
03.2011 - 03.2012
Internal Sales and Purchasing
Metal Roofing Industries
10.2007 - 03.2011
Project Officer (One Year Contract)
Jymbilung House
06.2005 - 07.2006
Administration Manager
Jymbilung House
02.2003 - 07.2007
Certificate III in Social Services -
Genu Training
Landmark Education Curriculum For Living -
Landmark Education
Effective Communication And Human Relations -
Dale Carnegie
Certificate III In Business Administration -
Logan Tafe
Certificate III in Aged Care -
Logan Tafe
Year 12 Certificate -
Beaudesert State High School
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